Jasmin Torres
Pacoima
Summary
Professional with expertise in customer service and data entry, demonstrating proficiency in medication management and community outreach. Successfully contributed to operational efficiency and community engagement through effective workload management and strategic development. Experienced in collaborating with healthcare professionals to provide quality patient care. Committed to continuous learning and achieving measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Los Angeles Public Library- Northridge Branch
Northridge
04.2025 - Current
- Delivered exceptional customer service to patrons visiting and departing from public library.
- Answered phone calls and directed inquiries to appropriate departments.
- Processed new books and managed daily deliveries and holds.
- Assisted librarians with programs for children, teens, and adults, including arts and crafts activities.
- Managed daily, weekly, and monthly reports such as custodial logs and patron check-in/out counts.
- Utilized skills in operating scanners, printers, multiple phone lines, data entry, Excel, and Word.
- Coordinated various library programs to enhance community engagement and satisfaction.
Pharmacy Technician
Henry Mayo Newhall Hospital
Santa Clarita
02.2019 - Current
- Managed multiple phone lines, addressing calls from nurses and doctors efficiently.
- Prepared IV, liquid, and NICU medications to fulfill clinical requirements.
- Stocked regular and narcotic medications across all nursing stations.
- Trained new technicians and students in effective medication management practices.
- Sorted medications for various departments to ensure prompt delivery.
- Cleared medication cassettes for all patients, maintaining accurate inventory levels.
- Delivered exceptional customer service to support patient care initiatives.
- Collaborated with pharmacist daily to optimize medication workflows.
Administrative Clerk
Los Angeles Public Library, Encino-tarzana Branch
Tarzana
09.2023 - 04.2025
- Delivered exceptional customer service to library patrons during all visits.
- Developed engaging arts and crafts programs for children.
- Sorted morning deliveries and held items efficiently.
- Utilized Excel for daily reporting and office order management.
- Created library signage using Word for improved visibility.
- Attended public program events to enhance community engagement.
- Operated printers, copiers, scanners, voicemail systems, and multiple phone lines effectively.
- Managed check-in and check-out processes for library materials.
Education
Certificate of Technical Studies - Pharmacy Technician
American Career College
CA01-2007
High School Diploma -
John H. Francis Polytechnic High School
Sun Valley, CA06-2003
Skills
- Customer service excellence
- Data entry proficiency
- Microsoft Excel and Word
- Report management
- Office administration
- Medication management
- Bilingual in Spanish
- Training and onboarding
- High-pressure performance
- Problem solving
- Inventory control
- Effective communication
- Attention to detail
- Interpersonal confidence
- Email correspondence
- Daily reporting
- Clerical support
- Professionalism
- Phone etiquette
Languages
Spanish
Professional
Certification
- Pharmacy Technician Licensed
References
References available upon request.
Timeline
Administrative Clerk
Los Angeles Public Library- Northridge Branch
04.2025 - Current
Administrative Clerk
Los Angeles Public Library, Encino-tarzana Branch
09.2023 - 04.2025
Pharmacy Technician
Henry Mayo Newhall Hospital
02.2019 - Current
Certificate of Technical Studies - Pharmacy Technician
American Career College
High School Diploma -
John H. Francis Polytechnic High School