Simranpreet Kaur
Surrey,BC
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
6
6
years of professional experience
Work History
Screening Officer
Allied Universal Security Services
02.2023 - Current
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Continuously updated knowledge base regarding changes in aviation regulations and guidelines, ensuring full compliance at all times.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Maintained secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Contact Center Representative
Fedex
06.2022 - Current
- Assisted customers by answering questions and responding to inquiries.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Educated customers on company systems, form completion and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Supervisor
Tim Hortons
05.2019 - 03.2022
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Designed and adjusted work schedules to meet business demands.
Retail Store Associate
Rabba Fine Foods
06.2018 - 04.2019
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Engaged in on-going development of personal selling skills and product knowledge.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Applied Technology - Biotechnology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2018
Skills
- Call Documentation
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Microsoft Access
- Threat Assessment Proficiency
- Documentation Review
- Security Screening Expertise
- Problem-solving abilities
Timeline
Screening Officer
Allied Universal Security Services
02.2023 - Current
Contact Center Representative
Fedex
06.2022 - Current
Supervisor
Tim Hortons
05.2019 - 03.2022
Retail Store Associate
Rabba Fine Foods
06.2018 - 04.2019
Associate of Science - Applied Technology - Biotechnology
Centennial College of Applied Arts And Technology
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