Simranpreet Grewal
Brampton,ON
Summary
Proven problem-solver and effective communicator, I excelled at Saini Logistics by enhancing dispatch efficiency and team coordination. Leveraging skills in dispatch software and active listening, I significantly contributed to improving delivery timelines. My adeptness in decision-making and customer service has been pivotal in achieving operational excellence.
Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in Desired Position role.
Professional, experienced packer prepared for this role. Strong focus on efficient order fulfillment, inventory management, and quality control. Known for effective team collaboration and adaptability to changing needs. Reliable with excellent organizational skills and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Packer
Amazon
Brampton
05.2024 - Current
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Customer Service Representative
Marriott
05.2022 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Algonquin College
Ottawa, None04.2024
Office Administrator - Business Administration And Management
Algonquin College
Ottawa, None09.2022
Skills
- Customer service
- Data entry
- Decision-making
- Schedule management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
WHMIS(workplace Hazardous materials information system) certification (2022)
Timeline
Warehouse Packer
Amazon
05.2024 - Current
Customer Service Representative
Marriott
05.2022 - 08.2024
Bachelor Of Business Administration And Management - Business Administration And Management
Algonquin College
Office Administrator - Business Administration And Management
Algonquin College