Simranjot Hans
Toronto,Canada
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Freedom Mobile
01.2024 - 10.2024
- Developed strong customer relationships and loyalty through effective communication
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
TECHNICAL SUPPORT REPRESENTATIVE
St Clair College of Arts and Technology
09.2023 - 12.2023
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Identified and solved technical issues with variety of diagnostic tools
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
Education
COMPUTER SYSTEMS TECHNICIAN - NETWORKING IN INFORMATION TECHNOLOGY
St Clair College Of Arts and Technology
12.2023
Cisco - CCNA -
12.2023
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Microsoft Excel
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Multitasking and organization
- Troubleshooting
- Installation and repair
Certification
- Cisco Certified Network Associate (CCNA)
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Freedom Mobile
01.2024 - 10.2024
TECHNICAL SUPPORT REPRESENTATIVE
St Clair College of Arts and Technology
09.2023 - 12.2023
Cisco - CCNA -
- Cisco Certified Network Associate (CCNA)
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
COMPUTER SYSTEMS TECHNICIAN - NETWORKING IN INFORMATION TECHNOLOGY
St Clair College Of Arts and Technology
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