Simranjit Singh Dhaliwal

FMI Atlantic

2021.07 - 2024.03

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Monitored employee food handling, safety and uniform requirements.
Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Communicated with health inspectors during inspections and resolved issues found.

Summary