Simranjit Singh
Surrey,BC
Summary
Dynamic professional with a proven track record at TD Bank, enhancing customer satisfaction through exceptional service and complaint resolution. Skilled in CRM software and workload management, I've led teams to improve first call resolution rates significantly. Expert in fostering safety and efficiency, my background spans from security to management, demonstrating both leadership and technical prowess.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
TD Bank
08.2022 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
Security Officer
Paladin Security Vancouver
05.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Assistant Manager
7-eleven
03.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Arts - Sociology
Alexander College
Burnaby, BC12.2020
Diploma - Business Administration
PTU
Jalandhar ,Punjab03.2016
High School - Commerce
APS
Kapurthala 03.2015
Skills
- Complaint resolution
- Workload Management
- CRM Software
- Call handling
Accomplishments
- Collaborated with team of 10 in the development of First Call resolution .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Interests
- Enjoy creating and following travel blogs and vlogs
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Contact Center Representative
TD Bank
08.2022 - Current
Security Officer
Paladin Security Vancouver
05.2018 - Current
Assistant Manager
7-eleven
03.2018 - 10.2021
Associate of Arts - Sociology
Alexander College
Diploma - Business Administration
PTU
High School - Commerce
APS
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