VARUNA VARUNA
Chilliwack,BC
Summary
6+ years experience in Administration, Management, Customer service and Teaching. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
13
13
years of professional experience
Work History
Contact Center Representative
TD Bank
08.2022 - Current
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Handling large volume of inbound and outbound calls in a timely manner.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Clarify information, research issues, and provide solutions or alternatives to meet customer requirements
- Navigating multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Participating in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Adhering to strict confidentiality guidelines when handling sensitive customer information.
- Maintained up-to-date knowledge of product and service changes.
Freight Team Associate
The Homedepot
06.2019 - 11.2020
- Verifying inventory, reading reports utilizing computer terminals and Home Depot portable phones
- Stocking merchandise onto shelves to achieve 100% in stock
- Communicating with other overnight team members to ensure all products are stocked accurately
Customer Service Representative
Vancouver Patrolling Security
02.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provide, by answering their questions about products and services
- Answered customer inbound calls promptly to avoid on-hold wait times.
- Offered advice and guidance Multilingual in English, Hindi & Punjabi
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents.
Trained Teacher
Mount Litera Zee School
04.2017 - 02.2018
- Responsible for giving students of VII TO IX a rigorous, well-rounded education, & for maintaining discipline in accordance with school policies
- To Provide individualized instruction to each student by promoting interactive learning
- Outbound calls during admission season
- Working with other teaching staff to set goals, objectives and methods
- Setting and marking examinations
- Keeps accurate records of individual learners’ progress and future needs
Post Graduate Teacher
Kendariya Vidalya Sanghthan
04.2015 - 12.2015
- Planning and preparing courses and lessons. Maintaining up to date subject knowledge related to CBSE preparation for Classes 11 to 12th
- Be proactively involved in teaching students
- Motivating, facilitating, teaching, according to the pupil's educational needs
- Assessing, recording and reporting on the development and progress of students
- Communicating, consulting and providing feedback to the parents of students during PTM or as and when the requirement / need arises
Administrative Officer
Surya College of Education
05.2011 - 10.2014
- Review college internal administrative procedures and suggest changes to improve efficiency
- Provides excellent customer service with attention to detail in a calm and respectful manner
- Distribute work to college staff and ensures that the work gets done on time
- Doing outbound calling
- Manage inventory related to stationery and other office supplies
- Maintain records related to faculty and students with confidentiality.
- Talk directly to the parents and students regarding their queries for different types of courses available and procedure for applying
Education
Master of Arts - English Literature
Layallpur Khalsa College
Jalandhar05.2011
Skills
- Customer Needs Assessments
- Issue and Complaint Resolution
- Multilingual Language Skills (English,Hindi & Punjabi)
- Administration and Reporting
- Calm and Professional Under Pressure
- Microsoft Excel
- Microsoft Word
- Workload Management
- Complaint resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Contact Center Representative
TD Bank
08.2022 - Current
Freight Team Associate
The Homedepot
06.2019 - 11.2020
Customer Service Representative
Vancouver Patrolling Security
02.2018 - 06.2018
Trained Teacher
Mount Litera Zee School
04.2017 - 02.2018
Post Graduate Teacher
Kendariya Vidalya Sanghthan
04.2015 - 12.2015
Administrative Officer
Surya College of Education
05.2011 - 10.2014
Master of Arts - English Literature
Layallpur Khalsa College
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Tristan MillarTristan Millar
Receiving Lead at Meadow Valley MeatsReceiving Lead at Meadow Valley Meats