Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
CustomerServiceRepresentative

Simranjit Kaur

Dartmouth,NS

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced recruiting professional with expertise in team management, employee development. Skilled at placing new hires in key positions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HGS - Hinduja Global Solutions
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

General Manager

Peppery Pizza And Poutine
12.2021 - 08.2023
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Recruitment Consultant

Humble Consultancy And Recruitment Services
12.2021 - 01.2023
  • Operated and maintained applicant tracking and candidate management systems.
  • Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted background checks, reference checks..

Warehouse Associate

KIK Custom Product
02.2020 - 08.2021
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Shift Leader

Five Guys Burgers and Fries
12.2018 - 04.2021
  • Handling customer complaints and proper knowledge of HCCAP
  • Managing paper works and assisting in making schedule
  • Delivering Fast food and beverages at a fast and high-quality pace to ensure great customer.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.

Education

Diploma - Hospitality Management- Hotels and Resorts

Centennial College
Toronto, Ontario

Senior Secondary - Commerce

Hartley Higher Secondary School

Skills

  • Communication Skills
  • Strategic Planning
  • Training and Development
  • Customer Experience
  • Problem Resolution
  • Succession Planning
  • Team Leadership
  • Interpersonal Skills

Certification

  • Dispatcher Certification
  • Food Safety Certification
  • Smart Serve
  • First Aid

References

References available upon request

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

HGS - Hinduja Global Solutions
08.2023 - Current

Recruitment Consultant

Humble Consultancy And Recruitment Services
12.2021 - 01.2023

General Manager

Peppery Pizza And Poutine
12.2021 - 08.2023

Warehouse Associate

KIK Custom Product
02.2020 - 08.2021

Shift Leader

Five Guys Burgers and Fries
12.2018 - 04.2021

Diploma - Hospitality Management- Hotels and Resorts

Centennial College

Senior Secondary - Commerce

Hartley Higher Secondary School

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Simranjit Kaur