Simranjit Kaur
Brampton,ON
Summary
Enthusiastic professional with seven years of experience in managing, assisting, supervising and customer service. Hardworking and passionate job seeker with strong organizational skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
Freedom Mobile/Videotron
04.2023 - Current
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Set up new customer accounts and updated existing profiles with latest information.
- Learned and adapted quickly to new technology and software applications.
- Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
Customer Service Representative
Shaw Communications
01.2022 - 04.2023
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Warehouse Associate
Amazon
06.2021 - 12.2021
- Receive and put away inventory
- Get customer orders ready and pack them up
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements.
Dispatch Associate
Rai Dispatch
05.2021 - 06.2021
- Volunteer experience including Knowledge of ELD/ City Dispatch/ Inbound and Outbound experience.
- Knowledge of Border & custom clearance, BOL, and software's like avaal,loadboard and border connect.
- Entering data & confirmations
- Tracking & tracing
Assistant Manager
A&W Food Services of Canada Inc.
10.2017 - 05.2021
- Maintains records of stock, repairs, sales, creating invoices, order ingredients and preparing reports
- Addresses customer complaints or concerns
- Managing inventory, supervised employees operating productively and working on daily goals to meet business and customer needs
- Processed POS transactions, including cash, credit purchases or refunds and daily banking procedures
- Interviewed, hired and trained staff associates and discussed many policies and procedures
- Communicating with employees regarding food safety protocols, HR, payroll or benefits inquiries.
Office Administrative Assistant
Guru Amar Dass Public School
06.2016 - 07.2017
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to employees, management & students by copying, faxing, and filing documents.
- Managed filing system, database entry and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
Post-Baccaleurate Diploma - Canadian Health Care
Mcmaster University
Hamilton, ON04.2019
Master of Science - Biotechnology
Guru Nanak Dev University
Amritsar, India07.2017
Skills
- Excellent communication
- Fast learner
- Problem solving
- Microsoft Office
- Time management
- Teamwork
- Bookkeeping
- Organizational Skills
Accomplishments
- certification in dispatch
Certification
- First Aid Certification
- CPR Certification
- Security Guard Licence
- Class G Licence
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Account Specialist
Freedom Mobile/Videotron
04.2023 - Current
Customer Service Representative
Shaw Communications
01.2022 - 04.2023
Warehouse Associate
Amazon
06.2021 - 12.2021
Dispatch Associate
Rai Dispatch
05.2021 - 06.2021
Assistant Manager
A&W Food Services of Canada Inc.
10.2017 - 05.2021
Office Administrative Assistant
Guru Amar Dass Public School
06.2016 - 07.2017
Post-Baccaleurate Diploma - Canadian Health Care
Mcmaster University
Master of Science - Biotechnology
Guru Nanak Dev University
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