Shreemayee Chatterjee
MISSISSAUGA,Ontario
Summary
Dynamic Customer Account Specialist with a proven track record at Freedom Mobile, excelling in billing resolutions and customer relationship development. Adept at enhancing satisfaction through clear communication and critical thinking. Recognized for implementing effective conflict resolution strategies, fostering loyalty, and maintaining meticulous documentation to support service excellence.
Overview
13
13
years of professional experience
Work History
Customer Account Specialist
Freedom Mobile
08.2021 - Current
- Managed customer inquiries to ensure accurate account information and resolution of issues.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction levels.
- Processed account changes and updates efficiently, ensuring compliance with company policies.
- Implemented strategies for conflict resolution, effectively addressing customer concerns and complaints.
- Continually updated knowledge on industry trends and developments to better serve client needs.
Customer Service Representative
HGS - Hinduja Global Solutions
05.2021 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques for billing issues .
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed high-volume calls while maintaining accuracy and attention to detail in data entry.
- Developed and maintained positive relationships with customers, improving overall satisfaction ratings.
Warehouse Associate
Reliable Logistics
11.2020 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Physiotherapy Assistant
Ark Health Ltd
06.2020 - 11.2020
- Prepared treatment areas and maintained equipment, ensuring compliance with safety protocols.
- Streamlined scheduling processes for therapy sessions, improving overall clinic efficiency and patient flow.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
Physiotherapy Assistant
Achieva Health
04.2020 - 06.2020
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
- Monitored patient progress and reported changes to physical therapist.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Developed and facilitated patient specific stretching and strengthening programs.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
Consultant Physiotherapist
Gurukul Center for Special Children
06.2017 - 04.2019
- Led individualized therapy plans for children with special needs, enhancing mobility and functional skills.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies tailored to each child's requirements.
- Conducted regular assessments to monitor progress and adjust therapeutic interventions as necessary.
- Implemented innovative rehabilitation programs that improved patient engagement and adherence to therapy protocols.
- Facilitated family education sessions, empowering caregivers with knowledge to support children's therapy at home.
- Advocated for patient-centered care approaches within the organization, promoting inclusivity and accessibility in treatment services.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Utilized advanced assessment tools such as gait analysis systems or functional movement screens when required, for a more accurate understanding of patient needs.
- Educated patients and families on the benefits of physiotherapy, leading to increased adherence to treatment plans.
Consultant Physiotherapist and Center Manager
Fit 360 Kids Health and Fitness
09.2016 - 05.2017
- Led strategic planning sessions to align center goals with organizational objectives, driving overall success in wellness initiatives.
- Cultivated relationships with parents and community partners, increasing engagement and support for center activities.
- Directed daily operations, ensuring efficient program delivery and high-quality service for children's health and fitness initiatives.
- Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
- Coordinated patient care with interdisciplinary team of medical professionals and specialists.
- Recorded patient prognosis, treatment, and responses into reports and patient charts.
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Conducted comprehensive patient assessments to identify specific needs and develop targeted interventions.
Program Coordinator
Regenerative Medical Services
03.2015 - 08.2015
- Responsible for delivering antenatal and postnatal programs to clients and explaining the benefits of stem cell preservation.
- Educating clients and families about the outcomes of stem cell therapy in the future.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
Customer Service Representative
HCL Technologies
05.2014 - 12.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Consultant Physiotherapist
Yashoda Multispeciality Hospitals
01.2013 - 03.2014
- Mentored junior physiotherapists in evidence-based practices and therapeutic techniques, fostering professional development.
- Evaluated and integrated new therapeutic tools and technologies to enhance service delivery and patient outcomes.
- Maintained thorough documentation of patient progress notes for enhanced communication among healthcare providers involved in each case.
- Collaborated with multidisciplinary healthcare teams to optimize patient care and ensure continuity of services.
- Improved patient outcomes by developing and implementing customized physiotherapy treatment plans.
- Developed tailored home exercise programs for patients, empowering them to continue working towards their goals outside the clinic setting.
- Mentored junior physiotherapists, sharing knowledge and expertise to enhance their clinical skills and practice.
- Implemented innovative pain management strategies that contributed to improved patient comfort during rehabilitation sessions.
- Managed caseloads efficiently, prioritizing patients based on urgency and complexity of needs for optimal results.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Conducted clinical assessment and evaluation to determine patient needs.
- Provided physical therapy services in both inpatient and outpatient settings.
Education
Bachelor in Physiotherapy - Physiotherapy
Pandit Ravishankar Shukla Universiy
India08-2011
Skills
- Billing resolutions
- Customer relationship development
- Microsoft office proficiency
- Documentation skill
- Document management
- Report writing
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Clear communication
- Training and teaching
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Account Specialist
Freedom Mobile
08.2021 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
05.2021 - 08.2021
Warehouse Associate
Reliable Logistics
11.2020 - 05.2021
Physiotherapy Assistant
Ark Health Ltd
06.2020 - 11.2020
Physiotherapy Assistant
Achieva Health
04.2020 - 06.2020
Consultant Physiotherapist
Gurukul Center for Special Children
06.2017 - 04.2019
Consultant Physiotherapist and Center Manager
Fit 360 Kids Health and Fitness
09.2016 - 05.2017
Program Coordinator
Regenerative Medical Services
03.2015 - 08.2015
Customer Service Representative
HCL Technologies
05.2014 - 12.2014
Consultant Physiotherapist
Yashoda Multispeciality Hospitals
01.2013 - 03.2014
Bachelor in Physiotherapy - Physiotherapy
Pandit Ravishankar Shukla Universiy