Summary
Overview
Work History
Education
Skills
References
Skills And Software Proficiency
Timeline
Generic

Simranjeet Kaur

Brampton,Canada

Summary

Dynamic and results-oriented logistics professional with over 5 years of experience in managing fleet operations, booking, dispatching, and customer service. Expertise in handling both local (Ontario-wide) and national (Canada-wide) transportation, optimizing route planning, and managing multiple teams and trucking operations. Proficient in using various industry software tools such as Loadlink, DAT, Truckmate, Fleet Manager, Axon, and Courier Complete. Adept at managing client relationships, improving operational efficiency, and increasing productivity in fast-paced environments. Highly skilled in brokerage, with a strong track record of delivering high-quality service to both clients and vendors.

Overview

7
7
years of professional experience

Work History

Brokerage Experience

Trillium Expedite Inc.
01.2023 - Current
  • Provide end-to-end brokerage services for freight logistics, negotiating rates with carriers and shippers to ensure the most cost-effective solutions
  • Manage freight schedules, maintaining clear communication with clients and internal teams to ensure on-time deliveries

Booking/Planner/Dispatcher

Trillium Expedite Inc.
06.2022 - Current
  • Coordinate daily operations for the dispatch of 45 trucks within Ontario and 18 trucks nationwide, focusing primarily on Quebec (QC), Nova Scotia (NS), and Alberta (AB)
  • Optimize routes and schedules to reduce transportation costs, improve on-time delivery, and ensure customer satisfaction
  • Manage logistics for diverse types of freight, ensuring compliance with regulations and delivering services within set timelines
  • Communicate with drivers, clients, and other internal teams to resolve operational challenges and address service issues
  • Supervise and maintain relationships with drivers to ensure smooth operations across multiple provinces

Customer Service Representative (CSR)

Gigg Express Inc.
08.2019 - 03.2022
  • Managed customer inquiries related to shipment tracking, billing, and freight logistics
  • Coordinated with logistics teams to resolve issues and ensure that deliveries were completed on time and without damage
  • Handled customer complaints and concerns with a focus on quick resolution and maintaining positive relationships
  • Processed orders, returns, and dispatch schedules, and kept clients updated on the status of their shipments
  • Contributed to a 25% improvement in customer satisfaction through proactive service and problem-solving

Cook

241 Pizza
03.2018 - 06.2019
  • Prepared and cooked food items following restaurant standards to ensure consistency and quality
  • Managed kitchen operations, including inventory management, food safety, and cleanliness
  • Provided excellent customer service while handling food orders and ensuring timely delivery to customers
  • Contributed to team efficiency and high customer satisfaction in a fast-paced environment

Education

Diploma - Computer Programming Technician

St Clair College
Scarborough

Skills

  • Fleet Management & Dispatching
  • Brokerage
  • Customer Service
  • Industry Software
  • Time Management
  • Communication
  • Problem-Solving

References

Available upon request.

Skills And Software Proficiency

  • Fleet Management & Dispatching: Handling Ontario-wide and Canada-wide trucking operations, route planning, optimizing delivery schedules
  • Brokerage: Rate negotiation, carrier coordination, freight management, contract negotiation
  • Customer Service: Issue resolution, client relationship management, proactive customer service
  • Industry Software: Loadlink, DAT, Truckmate, Axon, Fleet Manager, Courier Complete
  • Time Management: Prioritization, multi-tasking, deadline management
  • Communication: Strong verbal and written communication skills, team collaboration
  • Problem-Solving: Identifying and resolving operational inefficiencies, process improvement

Timeline

Brokerage Experience

Trillium Expedite Inc.
01.2023 - Current

Booking/Planner/Dispatcher

Trillium Expedite Inc.
06.2022 - Current

Customer Service Representative (CSR)

Gigg Express Inc.
08.2019 - 03.2022

Cook

241 Pizza
03.2018 - 06.2019

Diploma - Computer Programming Technician

St Clair College

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Simranjeet Kaur