Simranjeet Kaur
Yellowknife,NT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Direct charge Co-op
09.2023 - Current
- Maintain customer requirement records accurately in order to meet all customer specific requirements
- Perform other duties as required to ensure efficient operations of the Customer Service Department
- Provide company information to customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Security Supervisor
Guardtech Security
08.2022 - 05.2023
- Periodically reviewed existing policies and procedures and made recommendations to improve security
- Monitored entire facility using CCTV while simultaneously performing dispatch duties
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters
- Trained new security officers on safety protocols and company standards
- Led security team and contributed to on-call shifts
- Developed and implemented training procedures for all newly hired personnel.
Process Guide (Supervisor)
Amazon
01.2021 - 08.2022
- Provide training to new hires and update working procedures to current employees to increase the efficiency of work and reduce the workplace injuries and delays
- Perform detail planning beforehand and update all peers for the strategy and make sure we achieve the set goal in timely manner (responsible for 50 associates to monitor and update them to keep them on track for successful shift)
- Update managers on individual performance for top and bottom performers make suggestions or receive and implement recommendations of managers on floor and receive feedbacks for improve my skills and performance.
Education
Completed Diploma - Business Management Studies (BMS)
Kwantlen Polytechnic University
12.2022
Skills
- Have great customer service skill and able to work in different varieties of shifts
- Knowledge and commitment to safety and process improvement (methodology and tools)
- Demonstrating integrity and respect to customers, senior managers & fellow co-workers at all times
- Detailed orientated and have strong attention to detail skills
- Active listening and interpretative skills
- Physically fit and able to work in hot or cold environments
- Maintaining a clean, organized and safe work environment
- Have strong communication skills, both verbal and written English, Hindi, Punjabi
- Excellent organizational, time management and customer relations skills
- Demonstrated sensitivity and awareness to other people and well-versed with the demanding corporate environment
- Goal-driven leader who is motivated to meet high performance standards
Certification
BST Security Worker License, British Columbia, E178909
Timeline
Front End Supervisor
Direct charge Co-op
09.2023 - Current
Security Supervisor
Guardtech Security
08.2022 - 05.2023
Process Guide (Supervisor)
Amazon
01.2021 - 08.2022
Completed Diploma - Business Management Studies (BMS)
Kwantlen Polytechnic University
BST Security Worker License, British Columbia, E178909