Summary
Overview
Work History
Education
Skills
Timeline
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Simrandeep Singh

Edmonton,AB

Summary

Well-qualified in transportation industry with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Dispatcher

DSL Canada
06.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, technician and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Dispatcher

Canada Cartage
04.2021 - 06.2024
  • Maintained accuracy in assigning and scheduling drivers by diligently examining their qualifications, licenses, and availability.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
  • Answered customer requests with information about product availability, shipping information and status updates
  • Recorded results of service calls to create report summaries for senior management
  • Reported delays, accidents or other traffic and transportation situations
  • Monitored shipment trailer weights and kept loads within legal and practical limits
  • Prepare driver manifest including ACE and ACI shipment
  • Achieved exceptional productivity in handling a large volume of customer communications daily via email, calls, and faxes.
  • Directed dispatching, routing, and tracking of 60 fleet vehicles.

Dispatcher

Longview Logistics
02.2019 - 03.2021
  • Tracked changes in computer system to keep records current and accurate
  • Kept detailed and updated records of calls in physical and electronic databases
  • Managed daily delivery and work schedules to maximize coverage
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
  • Investigated and resolved customer and vendor issues to retain business
  • Identified locations and needs of callers to accurately send assistance
  • Trained employees on triaging and dispatching procedures to properly handle daily calls
  • Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks
  • Monitored shipment trailer weights and kept loads within legal and practical limits
  • Assigned and scheduled drivers after verifying driver qualifications, licensure, criminal record and availability.
  • Directed dispatching, routing, and tracking of 80 fleet vehicles.

Customer Care Specialist

Walmart
04.2018 - 02.2019
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities
  • Kept customer and system account information accurate and current to support timely resolutions for concerns
  • Complete Cash, debit and credit transaction.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

Diploma - Business Administration

Manitoba Institute Of Trades And Technology
Winnipeg, MB
11.2018

Skills

  • Delivery Procedures
  • Service Planning
  • Adjusting Routes
  • Processing Orders
  • Schedule Management
  • Verbal and Written Communication
  • Multitasking Abilities
  • Typing speed 50 wpm
  • Highly Responsible
  • People Person
  • Stress Tolerance
  • Decision-making
  • Data entry
  • Customer service
  • Active listening

Timeline

Dispatcher

DSL Canada
06.2024 - Current

Dispatcher

Canada Cartage
04.2021 - 06.2024

Dispatcher

Longview Logistics
02.2019 - 03.2021

Customer Care Specialist

Walmart
04.2018 - 02.2019

Diploma - Business Administration

Manitoba Institute Of Trades And Technology

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Simrandeep Singh