Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Moses Kirya

Mississauga,ON

Summary

Dynamic Dispatcher with proven expertise at the American Embassy Uganda, excelling in optimizing logistics and enhancing response times. Skilled in dispatch coordination and customer service, I successfully implemented tracking systems that improved operational efficiency. Recognized for training new hires and fostering teamwork, I consistently met performance metrics while managing high-stress situations effectively.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dispatcher

American Embassy Uganda
09.2012 - 06.2025
  • Coordinated transportation logistics for diplomatic personnel and official visitors, ensuring timely arrivals.
  • Monitored communication systems to facilitate effective dispatch of emergency services and support units.
  • Managed scheduling and routing of vehicles, optimizing operational efficiency during high-demand periods.
  • Assisted in training new dispatch staff on protocols, enhancing team performance and service quality.
  • Implemented tracking systems to improve response times for urgent requests from embassy departments.
  • Liaised with local authorities to ensure compliance with safety regulations and operational standards.
  • Developed contingency plans for unforeseen events, maintaining operational readiness at all times.
  • Maintained accurate records of vehicle usage and maintenance schedules, supporting budget planning efforts.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Facilitated training for new dispatchers, improving team readiness and performance.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Improved dispatch system efficiency with implementation of new scheduling software.
  • Coordinated logistics for field units, optimizing routes for faster response times.

Education

Diploma - General Studies

Kampala Student's Centre
Kampala -Uganda
03.1998

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Prioritizing calls
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Route planning
  • Schedule coordination
  • Customer relationship management
  • Route navigation
  • Routing orders
  • Maintaining call metrics
  • Service coordination
  • Communication equipment operation
  • Dispatching field personnel
  • Database maintenance
  • Closing tickets
  • Incident reporting
  • Service planning
  • Database updates
  • Database management
  • Verifying coverage
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Record keeping
  • Emergency protocols
  • Tracking systems
  • Equipment management
  • Work order generation
  • Adjusting routes
  • Coordinating urgent deliveries
  • Delivery procedures
  • Call handling
  • Shift coordination
  • Critical thinker
  • Navigation support
  • Improving operations
  • Training new hires
  • Delivery support
  • Monitoring field personnel
  • Driver communication
  • Software proficiency
  • Vehicle coordination
  • Processing orders
  • Microsoft office
  • Excellent communication
  • Teamwork and collaboration
  • Dispatch recordkeeping
  • Route planning and adjustment
  • Paperwork processing

Languages

English
Professional Working

Certification

International Certificate in Logistics and Transportation.

Timeline

Dispatcher

American Embassy Uganda
09.2012 - 06.2025

Diploma - General Studies

Kampala Student's Centre

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