Simrandeep Kaur
Brampton
Summary
Dynamic leader with extensive experience in enhancing operational efficiency and customer satisfaction at City South Pizza. Proven track record in active listening and critical thinking, driving team performance while adeptly resolving conflicts. Exceptional time management and leadership skills have led to significant improvements in service delivery and workplace harmony. Career goals include fostering a collaborative environment that further boosts customer satisfaction and operational success.
Overview
1
1
year of professional experience
Work History
Shift Manager
City South Pizza
Brampton
07.2024 - 01.2025
- Monitored inventory levels and placed orders for supplies as needed.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Analyzed sales data to identify trends and areas for improvement.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between staff members in a professional manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Customer Service Representative/Team Leader
City South Pizza
Brampton
07.2024 - 01.2025
- Delivered exceptional service by ensuring a welcoming environment for visitors.
- Ensured precise payment processing and change distribution.
- Delivered high-quality customer service by addressing inquiries swiftly.
- Encouraged cooperation and mutual respect among team members.
- Formulated approaches for addressing team member disputes.
- Delivered training sessions to enhance team motivation and focus on objectives.
- Collaborated with team to deliver timely service of items.
Education
Diploma in Computer Systems Technician -
Alpha College of Business And Technology
Scarborough, ON12-2024
Skills
- Active listening
- Time management abilities
- Customer service
- Leadership
- Oral and written communication
- Critical thinking
- Problem-solving abilities
- Adaptability and flexibility
- Goal setting
- Multitasking capacity
- Reliability
Timeline
Shift Manager
City South Pizza
07.2024 - 01.2025
Customer Service Representative/Team Leader
City South Pizza
07.2024 - 01.2025
Diploma in Computer Systems Technician -
Alpha College of Business And Technology