SIMRAN WADHWANI
Toronto,Canada
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
3
3
years of professional experience
Work History
Consultant
Target Visa Immigration Services
2023.12 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Customer Service Representative
LCBO
2023.07 - 2024.01
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bartender
Red Lobster
2022.12 - 2023.08
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Accounting Analyst
Etech Global Services
2021.12 - 2022.12
- Reconciled accounts and resolved both internal variances and discrepancies in external documen tion
- Prepared quarterly balance sheet reconciliations to obtain accurate picture of organization's financial situation
- Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions
- Clients - getaroom.com, expedia, priceline and many more renowed companies
- Researched billing and invoice problems and resolved issues in compliance with established standards.
Data Analyst
Oracle Investigation Agency
2020.12 - 2021.12
- Produced monthly reports using advanced Excel spreadsheet functions
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed, resources
- Utilized data visualization tools to effectively communicate business insights.
Education
Diploma - International Business Management: Business Management Studies
Niagara College
08.2023
Financial Planning - Accounting And Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Skills
- Project Analysis
- Client Rapport-Building
- NET Framework
- Software Troubleshooting
- Issue Resolution
- Resource Evaluation
- Outcome Accountability
Timeline
Consultant
Target Visa Immigration Services
2023.12 - Current
Customer Service Representative
LCBO
2023.07 - 2024.01
Bartender
Red Lobster
2022.12 - 2023.08
Accounting Analyst
Etech Global Services
2021.12 - 2022.12
Data Analyst
Oracle Investigation Agency
2020.12 - 2021.12
Diploma - International Business Management: Business Management Studies
Niagara College
Financial Planning - Accounting And Finance
Conestoga College Institute of Technology And Advanced Learning
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