Summary
Overview
Work History
Education
Volunteer
Extra Curriculars
Timeline
Generic

Simran Sidhu

Winnipeg,MB

Summary

Aspiring CPA and CFA, Accounting Student: Eager to learn and grow professionally while applying a solid foundation in accounting principles.

Exceptional Customer Service & Engagement: Enhanced the customer experience at Joe Fresh, leading to increased repeat business through refined store layouts and proactive interactions.

Data Analysis & Problem-Solving: Utilized technical tools to gather and analyze data effectively, contributing to informed decision-making processes and improving operational efficiency.

Strong Communication & Interpersonal Skills: Fostered positive relationships with team members and clients at McDonald's, minimizing errors and enhancing customer satisfaction during peak hours.

Organizational & Time Management Skills: Reliable in meeting tight deadlines while maintaining high-quality work, showcasing flexibility and a commitment to excellence in high-pressure environments.

Overview

2
2
years of professional experience

Work History

APPAREL CLERK

Joe Fresh, Real Canadian Superstore
10.2023 - 10.2024
  • Adapted service approaches based on customer feedback, improving satisfaction and repeat business by tailoring the shopping experience.
  • Initiated restocking and reorganizing displays during slow periods, ensuring the store was consistently well-stocked and presentable, which led to increased sales and ship-from-store order accuracy.
  • Managed multiple tasks in a busy retail environment, maintaining high standards of service and attention to detail, which contributed to a smoother workflow and improved customer experience.
  • Addressed customer inquiries and resolved issues efficiently, resulting in positive feedback and a 10% increase in customer satisfaction ratings.
  • Provided personalized recommendations and follow-ups, enhancing customer loyalty and driving repeat visits to the store.

Crew Member

McDonald's
03.2023 - 09.2023
  • Effectively conveyed menu options and promotions to customers, ensuring accurate order placements and enhancing their dining experience.
  • Ensured precision in order fulfillment by carefully checking items before serving, reducing errors and maintaining quality.
  • Safeguarded customer payment details and adhered to company protocols regarding data privacy during transactions.
  • Collaborated effectively with colleagues during peak hours, supporting each other to enhance operational efficiency and service quality.
  • Aimed to surpass customer expectations by ensuring timely delivery of orders and upholding high standards in food quality and presentation.

English Language Instructor

MyPTE Melbourne Institute
07.2022 - 11.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension

Education

BBA - Accounting

University of Winnipeg
Winnipeg, MB
10-2026

Volunteer

Bookkeeper, Dalnavert Museum and Visitors' Centre, Winnipeg, MB

May 2024-Present

  • Keeping Financial Records: I maintain and balance financial records using manual and computerized systems, improving organizational efficiency.
  • Maintaining General Ledgers: I ensure accurate documentation of financial activities by maintaining general ledgers and preparing financial statements.
  • Posting Journal Entries: I post journal entries to track financial transactions accurately, supporting reliable reporting.
  • Reconciling Accounts: I reconcile accounts to identify discrepancies, ensuring up-to-date and accurate financial records.
  • Preparing Financial Reports: I prepare financial and statistical reports that provide insights into the organization’s financial health.
  • Preparing Tax Returns: I assist in tax return preparation to ensure compliance and minimize the risk of penalties.
  • Assisting with Payroll: I help with bi-weekly payroll, ensuring timely and accurate employee payments.



English Teacher Volunteer, Humanitarian Solidarity for Development and Empowerment Canada, Winnipeg, MB

August 2024 - Present

  • Language Instruction: Experienced in teaching basic to intermediate English, focusing on all four language skills for diverse age groups.
  • Lesson Development: Proficient in creating tailored lesson plans to meet individual student needs and language goals.
  • Cultural Orientation: Skilled in integrating Canadian culture and social norms into language instruction, enhancing students' real-world communication.
  • Mentorship: Acted as a mentor, providing guidance and emotional support to help students gain confidence in practical English use.
  • Administrative Support: Adept at tracking student progress and attendance, and effectively communicating feedback to program coordinators.

Extra Curriculars

CPHR Case Competition 2023, The University of Winnipeg, Winnipeg, MB

  • Case Analysis Experience: Demonstrated ability to analyze complex HR cases, identifying key issues and challenges.
  • Strategic Recommendations: Skilled in developing actionable strategic recommendations tailored to organizational goals.
  • Implementation Strategies: Proficient in outlining clear implementation strategies to ensure recommendations are executed effectively.
  • Presentation Skills: Successfully presented analyses and recommendations to industry professionals and academics, engaging them effectively.
  • Question Handling: Experienced in addressing questions from judges, demonstrating knowledge and confidence in my proposals.

Timeline

APPAREL CLERK

Joe Fresh, Real Canadian Superstore
10.2023 - 10.2024

Crew Member

McDonald's
03.2023 - 09.2023

English Language Instructor

MyPTE Melbourne Institute
07.2022 - 11.2022

BBA - Accounting

University of Winnipeg
Simran Sidhu