Summary
Overview
Work History
Education
Timeline
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Simran Sidhu

Winnipeg,MB

Summary

Over 2 years of customer service experience.
Detail-Oriented & Multi-Tasking: Skilled in maintaining quality and organization under pressure, from managing inventory and product freshness at Joe Fresh to balancing high-volume food preparation and cleanliness standards at McDonald’s.
Adaptable Team Player: Embraced new challenges in customer service and education roles, working collaboratively to meet goals, whether assisting customers in-store or engaging students in language instruction.
Health & Safety Focused: Trained in adhering to health and safety protocols in fast-paced food service, ensuring a clean, safe workspace without cutting corners.
Versatile & Resilient: Thrives in physically demanding environments, and as an English language instructor, developed strong communication and engagement skills essential for delivering exceptional customer service.

Overview

2
2
years of professional experience

Work History

APPAREL CLERK

Joe Fresh, Real Canadian Superstore
10.2023 - 10.2024
  • Adapted service approaches based on customer feedback, improving satisfaction and repeat business by tailoring the shopping experience.
  • Initiated restocking and reorganizing displays during slow periods, ensuring the store was consistently well-stocked and presentable, which led to increased sales and ship-from-store order accuracy.
  • Managed multiple tasks in a busy retail environment, maintaining high standards of service and attention to detail, which contributed to a smoother workflow and improved customer experience.
  • Addressed customer inquiries and resolved issues efficiently, resulting in positive feedback and a 10% increase in customer satisfaction ratings.
  • Provided personalized recommendations and follow-ups, enhancing customer loyalty and driving repeat visits to the store.

Crew Member

McDonald's
03.2023 - 09.2023
  • Effectively conveyed menu options and promotions to customers, ensuring accurate order placements and enhancing their dining experience.
  • Ensured precision in order fulfillment by carefully checking items before serving, reducing errors and maintaining quality.
  • Health & Safety Focused: Consistently adhered to strict health and safety protocols, ensuring a clean, organized, and safe workspace at all times.
  • Safeguarded customer payment details and adhered to company protocols regarding data privacy during transactions.
  • Collaborated effectively with colleagues during peak hours, supporting each other to enhance operational efficiency and service quality.
  • Aimed to surpass customer expectations by ensuring timely delivery of orders and upholding high standards in food quality and presentation.

English Language Instructor

MyPTE Melbourne Institute
07.2022 - 11.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension

Education

BBA - Accounting

University of Winnipeg
10-2026

Timeline

APPAREL CLERK

Joe Fresh, Real Canadian Superstore
10.2023 - 10.2024

Crew Member

McDonald's
03.2023 - 09.2023

English Language Instructor

MyPTE Melbourne Institute
07.2022 - 11.2022

BBA - Accounting

University of Winnipeg

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Simran Sidhu