Simran Kaur
Toronto,,ON
Summary
Results-driven Fraud Officer with expertise in fraud detection and investigation at Royal Bank of Canada. Proven ability to analyze data and implement risk mitigation strategies, enhancing client resolution and education. Recently, I was selected as an Expert Role Model to help new-to-floor officers with a smooth transition via coaching and assistance.
Overview
5
5
years of professional experience
Work History
Fraud Officer
Royal Bank of Canada
Toronto, ON
11.2023 - Current
- Conducted thorough investigations of fraud cases, including identity theft, phishing scams, online fraud, and credit card fraud, etc.
- Prepared accurate documentation for online investigations to support case resolution.
- Educated clients on prevention strategies for fraud and scams.
- Analyzed customer accounts to identify patterns in fraudulent behavior.
- Assisted customers in resolving issues related to unauthorized transactions.
- Performed early detection measures to minimize losses during transaction reviews by probing clients.
Expert Role Model
Royal Bank of Canada
Toronto, ON
08.2025 - 08.2025
- Facilitated a smooth transition of 20 new officers to the floor.
- Reviewed call interactions, offering targeted coaching on learning opportunities.
- Supported agents through chat during live calls.
- Collected query data for end-of-day discussions to identify trends.
Fraud Analyst
Royal Bank of Canada
Toronto, ON
10.2022 - 11.2023
- Reported fraudulent credit card transactions following thorough investigation.
- Reviewed declined transactions, authorizing legitimate ones through analysis and customer verification.
- Educated clients on security measures to mitigate fraud losses.
Swing Manager
Mcdonald’s
Winnipeg, MB
10.2020 - 04.2022
- Supervised 10 to 15 crew members each shift to ensure operational efficiency.
- Monitored team performance, consistently achieving specific targets.
- Served as Subject Matter Expert for My McDonald's Mobile App.
- Engaged with customers proactively to address concerns and provide effective solutions.
Education
Diploma - International Business
Manitoba Institute of Trades and Technology
Manitoba12.2020
Bachelor of Commerce (Honors) -
Delhi University
New Delhi01.2017
Skills
- Fraud detection and investigation
- CIC and digital expertise
- Risk assessment and mitigation
- Data analysis
- Coaching and mentoring
- Client resolution strategies
- Critical thinking and problem solving
- Fraud UI, TSYS, and Microsoft Office
Timeline
Expert Role Model
Royal Bank of Canada
08.2025 - 08.2025
Fraud Officer
Royal Bank of Canada
11.2023 - Current
Fraud Analyst
Royal Bank of Canada
10.2022 - 11.2023
Swing Manager
Mcdonald’s
10.2020 - 04.2022
Diploma - International Business
Manitoba Institute of Trades and Technology
Bachelor of Commerce (Honors) -
Delhi University
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