Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aroop Chatterjee

Dartmouth,Canada

Summary

Skilled Fraud Officer with background in identifying, investigating, and resolving fraudulent activities. Strengths include strong analytical skills, proficiency in risk assessment and management, and ability to maintain strict confidentiality. Proven record of implementing fraud detection strategies that have ensured reduced financial losses for employers.

Overview

7
7
years of professional experience

Work History

Fraud Officer

Royal Bank of Canada
Dartmouth, Nova Scotia
10.2023 - Current
  • Monitored suspicious activity on client accounts, identified potential fraud, and reported findings to the investigation team.
  • Analyze client complaints related to fraudulent activity and report them to the investigation team.
  • Analyzed data from multiple sources to detect patterns of fraud or other irregularities.
  • Educate clients on how to prevent fraud on their accounts and set correct exceptions regarding the outcome of their fraud complaints.

Banking Advisor

Royal Bank of Canada
Halifax, NS
05.2022 - 10.2023
  • Analyzed customer's financial situations to determine the best options for meeting their needs.
  • Provided comprehensive advice on a range of banking products, including deposit accounts, credit cards, lines of credit, and overdrafts.
  • Collaborated with other departments within the bank to provide quality service to clients.
  • Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
  • Responded promptly to customer complaints by resolving issues efficiently and effectively.
  • Maintained current knowledge of industry trends, regulations and standards related to banking services.
  • Built relationships with customers by providing excellent customer service.
  • Adhered to all internal controls established by the bank's compliance department.
  • Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.

Customer Relation Associate / Team Leader

Hinduja Global Solution
Darmouth, NS
02.2018 - 02.2022
  • Managing a team of Customers services associates (inbound)
  • High emphasis on devising problem solving techniques and their implementation
  • Ensuring that the customers are provided with the products according to their needs
  • Listening to agent’s calls, and providing coaching focusing on “did well’s” and “do differently’s”
  • Ensuring their attendance is updated
  • Communicating their scheduling preferences and concerns with workforce
  • Ensuring they are following company policies.

Education

Bachelor of Commerce -

Rani Durgavati University
Jabalpur, India

Skills

  • Fraud and anomaly analysis
  • Fraud patterns
  • Fraud Detection
  • Fraud prevention
  • Transaction review
  • Banking operations
  • Regulatory knowledge
  • Customer service
  • Team management
  • Time management
  • Complaint resolution

Timeline

Fraud Officer

Royal Bank of Canada
10.2023 - Current

Banking Advisor

Royal Bank of Canada
05.2022 - 10.2023

Customer Relation Associate / Team Leader

Hinduja Global Solution
02.2018 - 02.2022

Bachelor of Commerce -

Rani Durgavati University

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Aroop Chatterjee