Simran Kaur
Surrey
Summary
Accomplished Residential Building Manager with a proven track record at Armour Security and Protection Services, excelling in property maintenance and tenant relations. Plumbing repairs and building inspections, with a knack for enhancing service quality through dynamic communication and conflict resolution. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Residential Building Manager
Armour Security And Protection Services
01.2024 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Collected deposits and payments from tenants/ owner/agents.
- Responded to Common Area Maintenance (CAM) inquiries.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Managing Invoices/ payments from contractors.
Head Concierge
Armour Security And Protection Services
12.2022 - 12.2024
- Implemented guest feedback system, leading to continuous improvement in service quality.
- Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Event Security Guard
Genesis Security Services
09.2022 - 12.2022
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Warehouse Associate
Amazon
05.2021 - 11.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Maintained clean, orderly work environment free of hazards.
- Worked safely around moving machinery.
Customer Service Representative
KFC Restaurant
03.2021 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Arts And Science
Saint Lawrence College Vancouver
Vancouver, BC04-2023
Skills
- Building inspections
- Property maintenance
- Grounds maintenance
- Excellent communication skills
- Negotiation and conflict resolution
- Programming remote fobs and setting up buzzer codes
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Residential Building Manager
Armour Security And Protection Services
01.2024 - Current
Head Concierge
Armour Security And Protection Services
12.2022 - 12.2024
Event Security Guard
Genesis Security Services
09.2022 - 12.2022
Warehouse Associate
Amazon
05.2021 - 11.2022
Customer Service Representative
KFC Restaurant
03.2021 - 05.2021
Associate of Arts - Arts And Science
Saint Lawrence College Vancouver
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