Shreya Bhatt
North York,Canada
Summary
Highly skilled professional with extensive experience in Business Management, Customer Service, Retail Operations, and Identity Theft Representative. Deep passion for leveraging customer relations at all levels, utilizing professional skills and expertise. Objective is to excel in the customer relations sector by actively engaging and converting customers through a positive and enthusiastic attitude. Aims to contribute towards organizational growth and establish oneself as a valuable asset to the company. Strong organizational skills, commitment to professional excellence, polished time management abilities, exceptional people skills, and ability to thrive in fast-paced environments. Confident in bringing significant value to the organization.
Overview
6
6
years of professional experience
Work History
RESIDENTIAL BUILDING ADMINISTRATOR
MRCM
01.2024 - Current
- Established strong relationships with vendors, negotiating favorable contract terms that produced cost savings for the property owner.
- Handled multiple tasks simultaneously while managing competing priorities successfully which led to optimal use of time and resources.
- Facilitate lease agreements and ensure compliance with legal requirements
- Maintain accurate records of tenant leases, renewals, and payments Aug 2023 - Present
- Coordinate and oversee maintenance requests and repairs in accordance with the agreements
- Assist in the preparation of annual operating budgets and monitor expenses related to property operations
- Coordinate move-in and move-out processes, including inspections and deposits
- Collaborate with property management team to implement policies and procedures that enhance tenant satisfaction and property value
- Operate security equipment/systems, computers, radios and phones
- Ensure that the Condominium Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies
- Create assigned reports.
Identity Theft Representative
CIBC
10.2022 - 12.2023
- Using sound judgment to determine the legitimacy of credit card applications by contacting applicants, employers, branches, other financial institutions, credit bureaus, as well as gathering and analyzing documents for potential fraud
- Conducting in depth and thorough investigations into possible fraud trends, potential fraudulent applications, cheques, payments and possible account takeovers referred or identified within internal and external sources
- Providing recommendations on operational and system procedures that support early detection of fraud
- Being fully conversant with all VISA products, procedures and policies related to Fraud Detection to ensure that all duties are performed with up-to-date and approved methods
- Using sound judgment and take appropriate actions in closing and declining VISA accounts and applications in order to prevent further losses and protect the integrity of the bank
- Maintaining the confidentiality of departmental and investigative procedures and of internal and external information received or shared
- Taking appropriate action on any escalated complaints received from cardholders or other sources
- Contributing to the enhancement of the team focus through participation in special projects, temporary assignments, meetings, and any additional activities delegated by management
- Responsible for informing all credit bureaus or other financial institutions of trends and patterns related to fraudulent applications
- Analyzing information on cases generated by monitoring systems
- This entails making outbound calls to cardholders to determine the legitimacy of applications, transactions and to verify a cardholder's identity
Web Support
Manulife insurance
04.2020 - 07.2022
- Company Overview: Remote
- Manage professional employees by setting team direction, resolving problems, and providing guidance to members of your team
- Manage application - specific production support processes
- Lead and develop people
- Manage the relationship (relative to Operations & Maintenance (OM) between the business customers and IT partners for assigned applications
- Remote
- Contributed to the development of internal tools and processes that increased efficiency within the Web Support Specialist role.
- Maintained updated knowledge of industry trends, contributing to the continuous improvement of web support services.
- Assisted in the creation and implementation of training materials for new team members, promoting a consistent approach to web support processes.
Accountant Technician
Manish Gandhi Accountant
01.2019 - 07.2019
- Assist Finance Director with annual budget preparation and monthly financial reporting
- Assist with the development of the annual Comprehensive Financial Report (CAFR)
- Prepare monthly and year-end General Ledger adjusting journal entries
- Prepare account reconciliations
- Processes the City’s payroll; maintaining compliance with local, state, and federal payroll reporting requirements; prepare required payroll tax/benefit payments and filings
- Tracking, collection and recording of revenues; monitoring daily receipts and bank activity.
Education
Certificate - Condominium Management
Condominium Management Regulatory Authority
Toronto, ON11.2024
Post Graduation - Business Management
Humber college
Toronto, ON04.2021
Bachelor Of Commerce - Specialization in Accounts & Finance
Maharaja Sayajirao University of Baroda
Vadodara, Gujarat04.2017
Skills
- Strong Customer Relations
- Retail Functions
- Scheduling
- Reporting
- Market Research
- Sales Strategy
- Budgeting
- MS Office
- Project Coordination
- Strong Communications Skills
- Client Management
- Quality Assurance
- Building inspections
- Space planning
- Property maintenance
- Asset management
Additional Information
- Consistently achieved high customer satisfaction ratings across all roles.
- Proactively implemented solutions to improve processes and enhance client relationships.
- Recognized for exceeding customer service targete and fostering long-term loyalty.
Timeline
RESIDENTIAL BUILDING ADMINISTRATOR
MRCM
01.2024 - Current
Identity Theft Representative
CIBC
10.2022 - 12.2023
Web Support
Manulife insurance
04.2020 - 07.2022
Accountant Technician
Manish Gandhi Accountant
01.2019 - 07.2019
Post Graduation - Business Management
Humber college
Bachelor Of Commerce - Specialization in Accounts & Finance
Maharaja Sayajirao University of Baroda
Certificate - Condominium Management
Condominium Management Regulatory Authority
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