Simran Kaur
Edmonton,AB
Summary
Accomplished Shift Manager at Burger King with a proven track record in staff development and customer service excellence. Skilled in inventory controls and employee training, I boosted customer satisfaction significantly. My leadership ensured a cohesive team, adept at meeting and exceeding operational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
Edmonton
04.2024 - Current
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Managed staff hiring, training and supervision.
- Troubleshot equipment to reduce service calls and downtime.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Front Desk Agent
Holiday Inn
Edmonton, AB
01.2023 - 03.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Warehouse Associate
Amazon
Edmonton, AB
09.2022 - 03.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Assistant Manager
Wendys
Edmonton, AB
02.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor Of Business Administration - Business Administration
Lakeland College
Lloydminster, AB12.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Training and mentoring
- Staff Development
- Documentation And Reporting
- Schedule Management
Languages
English
Native or Bilingual
Certification
Food handler certification
Professional security certification
Timeline
Shift Manager
Burger King
04.2024 - Current
Front Desk Agent
Holiday Inn
01.2023 - 03.2024
Warehouse Associate
Amazon
09.2022 - 03.2024
Assistant Manager
Wendys
02.2019 - 08.2022
Bachelor Of Business Administration - Business Administration
Lakeland College