Simran Kaur
Sydney,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Call-center-representative
KiwiPlates
05.2020 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
Sales and Marketing Associate
Noel Leeming
01.2023 - 08.2023
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Researched competitor marketing trends and prices using data analysis.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
Cashier
Walmart
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Information And Communication Technology
Regent International Education Group
Auckland, New ZealandSkills
- Research and Analysis
- Blog Posts
- Persuasive Selling
- Customer Support
- Account Management
- E-Commerce Strategy
- Quality Assurance Controls
- Customer Communication
- Revenue Generation
- Business Administration
- Lead Generation
- Quality Assurance Controls
- Customer Communication
Timeline
Cashier
Walmart
10.2023 - Current
Sales and Marketing Associate
Noel Leeming
01.2023 - 08.2023
Call-center-representative
KiwiPlates
05.2020 - 11.2022
Information And Communication Technology
Regent International Education Group
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