Melissa Montellano
Fontana
Summary
Dynamic call center representative with Molina Healthcare, excelling in problem-solving and customer support. Enhanced client satisfaction by efficiently resolving complex issues and mastering multiple software systems. Proven ability in data entry and appointment scheduling, streamlining communication across departments while managing high call volumes with professionalism and composure.
Overview
2
2
years of professional experience
Work History
Call-center-representative
Molina Healthcare
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Pharmacy Technician - Pharmacy
Everest College
Ontario, CA06-2009
High School Diploma -
Henry J. Kaiser High Sschool
Fontana, CA05-2006
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center operations
- Appointment scheduling
- Database research
- Gathering information
Languages
Spanish
Limited Working
Timeline
Call-center-representative
Molina Healthcare
01.2023 - Current
Pharmacy Technician - Pharmacy
Everest College
High School Diploma -
Henry J. Kaiser High Sschool
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