Queen Mutoni
Edmonton,AB
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in customer representative .
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success.
- Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Call-center-representative
BMO Bank Of Montreal
02.2019 - 04.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Education
Bachelor of Arts - Financial Accounting
Mount Kenya University
Kigali, Rwanda 07.2017
Skills
- Till Counting
- System Documentation
- Quality Assurance Controls
- Inbound Phone Call Management
Accomplishments
- Fluent in English (both written and spoken)
- Experience in a customer service setting
- Quick learner capable of completing assignments efficiently.
- Professional team player who is very driven.
- Ability to work well with diverse individuals of different backgrounds.
- Highly experienced in fast-paced retail work.
- Committed to cultivating workplace culture rooted in high standards of customer service.
Timeline
Call-center-representative
BMO Bank Of Montreal
02.2019 - 04.2021
Bachelor of Arts - Financial Accounting
Mount Kenya University
Similar Profiles
Olga SupernaultOlga Supernault
CSR/PBA at BMO Bank of MontrealCSR/PBA at BMO Bank of Montreal
Quintin HooverQuintin Hoover
Relationship Banker at BMO Bank of MontrealRelationship Banker at BMO Bank of Montreal
Anita NagyAnita Nagy
Senior Director & Team Lead - Cash Management at BMO Bank of MontrealSenior Director & Team Lead - Cash Management at BMO Bank of Montreal