Simran Kaur
Surrey,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking forward to gain more knowledge and experience.
Overview
5
5
years of professional experience
Work History
Apple Specialist
Apple
06.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
Warehouse Lead
Lululemon Distribution Centre
12.2021 - 05.2022
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed inventories and stocked new clothes and accessories.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Picked and packed order items.
- Prepared and checked outbound shipments for accuracy.
Customer Service Sales Floor Manager
Walmart
02.2019 - 12.2021
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Assisted customers with product selection through carefully curated questions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Marketing Management (Professional Real Estate)
University of British Columbia
Vancouver, BCAssociate of Science - Arts And Sciences
Camosun College
Victoria, BC06.2020
Skills
- Direct Sales
- Needs Assessment
- Call Documentation
- Account Management
- System Implementation
- Strong Analytical and Problem Solving Skills
- Microsoft Office
- Computer Skills
- Calm and Professional Under Pressure
- Time Management
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Apple Specialist
Apple
06.2022 - Current
Warehouse Lead
Lululemon Distribution Centre
12.2021 - 05.2022
Customer Service Sales Floor Manager
Walmart
02.2019 - 12.2021
Marketing Management (Professional Real Estate)
University of British Columbia
Associate of Science - Arts And Sciences
Camosun College