Jemane Kent
Brampton,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Apple Specialist
Carbon Computing
Toronto, ON
09.2021 - 01.2022
- Resolved service and technical problems for customers by asking clear and specific questions.
- Managed call flow to respond to technical support needs of customers.
- Maintained up-to-date knowledge of Apple products and service changes.
- Processed shipping and receiving of new products
- Acted as liaison between service department and customer
- Merchandised new products to ensure transparency and
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Fulfillment Specialist
Enjoy Technology Inc.
Toronto, ON
09.2019 - 03.2021
- Started as Mobile Retail Expert in 2019; Duties include:
- Providing unmatched customer experience
- Enriching & improving customers’ lives by offering personalized solutions in every experience.
- Learning about partner’s new products, accessories, pricing plans, and services
- Demonstrating customer care by pre-planning visits and communicating by phone, text, email and in-person, establishing clear goals and expectations for each experience
- As Fulfillment Specialist duties included:
- Being responsible for fleet management including tracking repairs, oil changes and other daily checks
- Replenishing vehicle inventory
- Maintaining clean and safe environments
- Tracked and received regular daily shipments
- Experience with shipping and receiving
Sales Consultant
Bell Mobility
Georgetown, ON
07.2019 - 09.2019
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Google Brand Ambassador
Premium Retail Services Inc
Brampton, ON
08.2017 - 04.2018
- Proactively engaged with store staff and customers
- Delivered great Google experience through compelling product demonstrations and training
- Used personal product expertise to passionately communicate benefits
- Google story around product quality & connectivity
- Sought technology solutions to meet customer needs
- Ensured product and display integrity, planogram compliance and demo unit functionality is consistent with client and store expectations
- Built and maintained long-term, trusting relationships with retail store associates, retail management and client team
- Focused on increasing Google product sales and hitting assigned targets for store
Education
College Diploma - Broadcasting - Radio & Television
Seneca College of Applied Arts And Technology
Toronto, ON04.2018
High School Diploma -
Bramalea Secondary School
Brampton, ON06.2012
Skills
- Sales expertise
- Order fulfillment
- Account management
- Key holder experience
- Stock management
- Money handling abilities
- Stocking and replenishing
- Creative problem solving
- Shipping procedures understanding
- Shipping and receiving
- Inventory management
- Retail merchandising
Timeline
Apple Specialist
Carbon Computing
09.2021 - 01.2022
Fulfillment Specialist
Enjoy Technology Inc.
09.2019 - 03.2021
Sales Consultant
Bell Mobility
07.2019 - 09.2019
Google Brand Ambassador
Premium Retail Services Inc
08.2017 - 04.2018
College Diploma - Broadcasting - Radio & Television
Seneca College of Applied Arts And Technology
High School Diploma -
Bramalea Secondary School
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