Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simran Garcha

Surrey,Canada

Summary

Detail-oriented and compassionate Scheduler with over 2 years of healthcare administrative experience at Fraser Health. Proficient in coordinating staff schedules using Procura and ensuring continuity of care in fast-paced environments. Proven ability to manage client information, resolve scheduling issues, and collaborate with multidisciplinary teams. Background in customer service and front-desk support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Scheduler

Fraser Health
Surrey, BC
09.2021 - Current
  • Prepare and adjust staff schedules in Home Health/Home Support to meet client needs, referrals, and collective agreements.
  • Record client intake and communicate updates to staff; inform clients of changes in scheduling or service providers.
  • Receive and escalate client feedback, inquiries, and complaints to appropriate health team members.
  • Process and record staff leave requests, assigning replacements per policies.
  • Liaise with management on staffing concerns and contribute to timesheet reviews and performance input.
  • Maintain complete and accurate records, reports, and statistical data for service evaluation.
  • Train new office staff on scheduling procedures and documentation protocols.

Customer Service Representative

The Brick
Vancouver, BC
12.2018 - Current
  • Respond to customer inquiries professionally and provide timely solutions.
  • Promote customer loyalty by delivering exceptional support and follow-ups.
  • Monitor and update daily order reports; handle a variety of administrative tasks.
  • Greet customers and maintain positive interactions in high-paced retail setting.
  • Train new hires and work collaboratively as part of the service team.

Education

Hospitality Management Certificate -

Vancouver Community College
Vancouver, BC
01.2020

Bachelor of Arts (Honours) -

MCM DAV COLLEGE
CHANDIGARH
01.2016

Skills

  • Healthcare Scheduling & Coordination
  • Client Relations & Communication
  • Procura Software
  • Call Handling & Feedback Resolution
  • Time Management & Prioritization
  • Team Collaboration
  • Adaptability & Multitasking
  • Microsoft Office Suite
  • Staff scheduling
  • Record management
  • Complaint resolution

Certification

  • Food Safe Level 1 – January 2019
  • Serving It Right – January 2019

Timeline

Scheduler

Fraser Health
09.2021 - Current

Customer Service Representative

The Brick
12.2018 - Current

Hospitality Management Certificate -

Vancouver Community College

Bachelor of Arts (Honours) -

MCM DAV COLLEGE

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Simran Garcha