Sheikh Sadia Irin Anika
Winnipeg
Summary
Detail-oriented and highly organized Service Coordinator with over 2 years of experience in healthcare scheduling, patient coordination, and high-volume administrative operations. Proven ability to manage caregiver scheduling, resolve timekeeping and billing issues, and maintain accurate documentation while ensuring continuity of care. Strong communication and multitasking skills developed through both healthcare coordination and customer-facing roles.
Overview
1
1
year of post-secondary education
Work History
Service Coordinator (Remote)
M&N Homecare Service
- Coordinated daily scheduling of caregivers for multiple patients, ensuring timely and accurate fulfillment of care plans
- Communicated with patients, caregivers, and Managed Long-Term Care (MLTC) programs to support care delivery
- Resolved scheduling conflicts, including last-minute cancellations and urgent care coverage needs
- Monitored and corrected timekeeping issues (clock-in/clock-out), ensuring accurate billing and payroll processing
- Managed high volumes of documentation, maintaining accurate and up-to-date records in internal systems
- Handled inbound and outbound communication in a fast-paced, high-volume environment
- Ensured continuity of care by proactively addressing service gaps and coordinating timely solutions
Server
Smitty's Family Restaurant and Lounge
- Delivered high-quality customer service in a fast-paced environment
- Managed multiple tables simultaneously while maintaining accuracy and efficiency
- Handled customer concerns professionally and ensured satisfaction
- Strengthened communication, multitasking, and problem-solving skills
Education
Master of Science - Computer And Information Sciences
The University Of Winnipeg
Winnipeg, MB 01.2025 - 04.2026
Skills
- Healthcare Scheduling & Coordination
- Patient & Caregiver Communication
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Data Entry & Documentation Management
- Microsoft Office Suite (Word, Excel, Outlook)
- High-Volume Call/Chat Handling
- Attention to Detail & Accuracy
- Effective communication
- Documentation management
Languages
Bengali
First Language
English
Proficient (C2)
C2
Timeline
Master of Science - Computer And Information Sciences
The University Of Winnipeg
01.2025 - 04.2026
Service Coordinator (Remote)
M&N Homecare Service
Server
Smitty's Family Restaurant and Lounge