Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteerandcommunityinvolvement
Timeline
Generic

Simran Dhamija

Brampton,Ontario

Summary

Highly motivated and dedicated professional with a proven track record of delivering results. Exceptional communication and organizational abilities paired with a keen problem-solving acumen. Demonstrates confidence in task execution while effectively managing time and priorities. Looking for a challenging role in a reputable organization to expand learning opportunities and drive professional growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer service representative

Walmart
06.2022 - Current
  • Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise, and making purchase decisions, resolving customer issues, and referring concerns where appropriate
  • Covering an assigned area(s) on the salesfloor
  • Keeping an accurate record of all transactions using cash registers or other point of sale systems
  • Collecting payment from customers for items purchased using cash, check, or credit card
  • Scanning items' barcodes using a computer system to track inventory and prices.

Sales centre agent

Sunwing Vacations Inc.
08.2023 - 02.2024
  • Answering large volume of inbound phone calls from business partners and direct consumers efficiently and accurately
  • Creating e-mails and making calls to follow-up any cancelled appointments to reschedule
  • Upholding a high standard of professionalism
  • Matching customer needs with the products we had to offer and secure the booking for them
  • Sharing feedback, trends, and suggestions from customers to continuously improve the customer experience
  • Troubleshooting Concerns - Assisting customers with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage
  • Providing a safe and positive experience for the guests travelling through the airline
  • Also identifying and analyzing root cause of problems experiencing by customers and providing solution to it.

Education

Occupational Health And Safety Management -

Lambton College
Toronto, ON

Bachelor Of Life Sciences - Science

Delhi University
New Delhi

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Websites

Certification

  • TICO certified
  • Microsoft certification- know how to operate MS Word, MS Excel, and PowerPoint

Volunteerandcommunityinvolvement

  • Rotaract Club, Deshbandhu College, Director of club services, Responsible for conducting events for Social Service, Responsible for onboarding new candidates
  • Umeed: A Drop of Hope (NGO), Member

Timeline

Sales centre agent

Sunwing Vacations Inc.
08.2023 - 02.2024

Customer service representative

Walmart
06.2022 - Current

Occupational Health And Safety Management -

Lambton College

Bachelor Of Life Sciences - Science

Delhi University

Similar Profiles

CREATE PROFILE
Simran Dhamija