Simran Dhaliwal
Surrey,Canada
Summary
Skilled in building meaningful connections with diverse clients, implementing tailored intervention plans. Dedicated to making a positive impact on individuals and communities. Strong communication and crisis intervention abilities, coupled with a collaborative and adaptable approach. Eager to contribute to the well-being of others through a dynamic work role.
Overview
3
3
years of professional experience
Work History
Community Work Volunteer
Delta Police Department
Delta, British Columbia
01.2025 - Current
- Followed directions from coordinator and completed tasks within appropriate timeframe.
- Helped with preparations, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
Warehouse Attendant
Provincial Health Services Authorities
Langley, BC
07.2024 - Current
- Assembled customer orders from stock and delivered them to the appropriate area in a timely manner.
- Ensured all products were labeled correctly with proper pricing information before being sent out for delivery.
- Adhered to company policies regarding health and safety regulations while working in the warehouse.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Used pallet jacks to move items to and from warehouse locations.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Sales Associate
Forever 21
Surrey, BC
11.2023 - 07.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Identified opportunities to improve customer service processes.
Associate
Pet Food N More
Surrey, BC
11.2022 - 11.2023
- Helped customers locate items within the store using the inventory system.
- Provided customer service support for inquiries, complaints, and returns.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Arranged and stocked new merchandise following placement directions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Surrey, BC01.2028
High School Diploma -
Frank Hurt Secondary School
Surrey, BC01-2023
Skills
- Standard First Aid and CPR
- Narcan Certification
- Customer Support
- Team Collaboration
- Quality Assurance
- Problem Resolution
- Bilingual Punjabi, Hindi, Urdu, and English
- Customer Complaint Resolution
- Guest Services
- Complex Problem-Solving
- De-escalation Techniques
- Multitasking and Prioritization
Timeline
Community Work Volunteer
Delta Police Department
01.2025 - Current
Warehouse Attendant
Provincial Health Services Authorities
07.2024 - Current
Sales Associate
Forever 21
11.2023 - 07.2024
Associate
Pet Food N More
11.2022 - 11.2023
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
High School Diploma -
Frank Hurt Secondary School