Fatima Mohammed
Surrey,BC
Summary
I am smart and well-organized, knowledgeable about support services, and have experience in coordinating support for individuals dealing with mental health issues: including counseling and community resources. I have always been a passionate advocate for clients' needs. I am motivated and skilled at meeting customer needs with expert support. I stay on top of demands in fast-paced environments. I maintain organized, clean, and safe work areas with diligent attention to important details. I am reliable, punctual, and successfully handle fast-paced work. I am experienced in computer programs such as: Microsoft, Power-point, Word, Excel, Outlook, Therap, etc. I have proven a willingness to take on any task to support the team and to help the business succeed. I off a strong work ethic, I easily adapt to change, and most importantly I am a people-centered person. I have always wished to find a career in which I can help people, and if given the opportunity I will exceed all expectations.
Overview
9
9
years of professional experience
Work History
Community Work Volunteer
Clovadel Community Kitchen
04.2024 - Current
- Provided support to social service clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Enhanced community safety by participating in neighborhood watch initiatives.
- Provided recommendations for warehouse cleaning supplies, tools, and equipment to ensure optimal performance levels while maintaining costeffectiveness.
- Efficiently coordinated with warehouse staff to ensure seamless flow of materials between storage areas and the production floor.
- Developed comprehensive training programs for warehouse staff, increasing productivity levels and reducing errors in inventory handling.
- Reduced order processing time by coordinating with warehouse staff to prioritize tasks effectively.
- Streamlined workflow by cross-training in various warehouse functions, providing flexibility to adjust personnel as needed for optimal productivity levels.
- Coordinated closely with warehouse teams during pickups and drop-offs to ensure smooth loading/unloading processes without delays or mishaps.
- Supported warehouse operations by performing routine cleaning tasks, keeping the facility presentable and functional at all times.
- Set up and disassembled building furnishings and arrangements, preparing for and cleaning after games and special events.
- Assisted with training new hires on warehouse procedures, fostering a positive work atmosphere and promoting teamwork.
- Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Adhered to strict hygiene standards when handling food items and cleaning work areas throughout each shift.
- Collaborated with warehouse teams to ensure seamless pickups and drop-offs of goods, streamlining overall supply chain operations.
- Managed a team of warehouse staff, providing training and guidance to ensure optimal work performance.
- Ensured a safe and welcoming cabin environment by promptly addressing any maintenance issues found during cleaning.
- Improved warehouse efficiency by safely operating tow motor equipment for material handling and transportation.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Managed a team of warehouse personnel, ensuring proper training in packing procedures, safety protocols, and equipment usage for efficient operations.
- Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
- Minimized disruptions to daily business operations by conducting thorough after-hours or weekend cleanings as needed.
- Enhanced overall productivity with proper maintenance, cleaning, and organization of work areas and tools.
- Assisted in warehouse organization, improving overall operational productivity.
Life Skill Worker
Delta School District
02.2024 - Current
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
- Supervised daily hygiene and skills to promote self-sufficiency.
- Promoted effective working relationships with service providers, including collateral contacts to support and deliver community-based approach.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Supported individuals with facility-based planned activities in home and community settings.
- Followed and evaluated individualized support care plans to increase personal development.
- Served in various leadership roles to plan and manage community initiatives.
- Planned and managed community initiatives in various leadership roles.
- Managed diverse administrative needs, including recordkeeping, financial reporting, and expense tracking.
- Furthered organization’s outreach and program success by cultivating successful partnerships with community leaders.
- Met regional goals consistently, partnering with management to align operations with strategic targets.
- As a community support specialist, my main focus was to help disabled adults get out into the community and to find jobs. In addition to this, I was responsible for helping these individuals commute to doctors appointments, work, home, the day center, shopping, or any activities within the community. I would also assist in basic health care needs and administering medication. Using an online record, called Therap, we were expected to document and keep record of all medication going out and coming in to each individual and the facility. We were trained in cpr and first aid aed and how to assist in the activities of daily living. Still, the main goal of the job was to provide each individual to improve on their own individual skills and to assist in community inclusion.
- Represented organization in person at events, community gatherings, and conferences.
- Optimized strategies based on compiled data on community needs, demographics, and socioeconomic conditions.
- Helped spot areas in need of improvement and program trends with consistent activity and client tracking.
- Implemented community programs for services.
- Created processes, plans, and systems.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Child Caregiver
Osu Children Care
01.2016 - 11.2023
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Established daily routines to provide structure and predictability for children under care.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Encouraged children to develop healthy social and emotional skills.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and toilet hygiene.
- Maintained accurate records of each child''s progress, sharing updates with parents regularly to keep them informed about their child''s growth.
- Monitored children's activities to verify safety and wellbeing.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Documented children's growth and development.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed age-appropriate activities and crafts to engage children.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Handled daily administrative tasks efficiently to minimize time away from children.
Office Aide
KAf3E Engineering Services
12.2014 - 05.2016
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Stored office supplies and kept meticulous inventory by performing item counts on a daily basis.
- Promoted productivity by handling all administrative tasks, including schedules and correspondence.
- Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping.
- Stayed on top of tracking procedures, updating databases and Excel spreadsheets.
- Managed all incoming and outgoing mail, packages, and faxes.
- Coordinated successful conferences, meetings and special events, including catering and equipment setup.
- Tracked finances, projects and schedules with diverse computer programs.
- Organized and updated file systems, keeping records easily retrievable.
- Offered friendly and knowledgeable customer service to team members and employees.
- Helped project managers coordinate resources and paperwork necessary to complete assignments.
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel.
- Produced sleek and professional presentation material using office, Microsoft word, power-point, outlook, excel, and other softwares.
- Managed high volume of data input with near-perfect accuracy.
- Eliminated security risks by shredding old records and confidential information.
- Assisted all office personnel with software, hardware, and equipment issues.
- Handled calls each day, skillfully managing multi-line telephone system to answer questions, route calls, and take messages.
- Handled all file demands, scanning, indexing, and storing physical records in the office.
- Built positive relationships with office personnel and customers, strengthening connections and improving communication.
- Prevented technical problems by maintaining equipment and troubleshooting issues.
- Kept office file system highly organized and quickly retrieved needed records.
- Completed work schedules, managed calendars, and arranged appointments.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and activities.
- Delivered messages and ran errands.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Scheduled appointments, meetings and events in comprehensive master calendar.
Education
No Degree - Certificate of Introduction To Child Care
CDA
USA03.2024
No Degree - Certificate of Child Development And Guidance
CDA
USA02.2024
No Degree - Certificate of Early Childhood Professional
CDA
USA02.2024
Certificate - Work Safe BC Occupational First Aid Level 1
Valley First Aid Training
Langley, Canada01.2024
No Degree - Food Safe Level 1
Pro Safe
Surrey, Canada01.2024
High School Diploma -
Harvard College Accra
Accra Ghana 06.2002
Skills
- I am a quick learner, empathetic, technology savvy, cooperative, hard working, and extremely compassionate
- CPR/First Aid/AED certified
- Crisis intervention
- Mental Health Support
- Computer programs: excel, word, powerpoint, outlook, therap etc
- Documentation
- Psychology and sociology
- Service coordination
Timeline
Community Work Volunteer
Clovadel Community Kitchen
04.2024 - Current
Life Skill Worker
Delta School District
02.2024 - Current
Child Caregiver
Osu Children Care
01.2016 - 11.2023
Office Aide
KAf3E Engineering Services
12.2014 - 05.2016
No Degree - Certificate of Introduction To Child Care
CDA
No Degree - Certificate of Child Development And Guidance
CDA
No Degree - Certificate of Early Childhood Professional
CDA
Certificate - Work Safe BC Occupational First Aid Level 1
Valley First Aid Training
No Degree - Food Safe Level 1
Pro Safe
High School Diploma -
Harvard College Accra
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