SIMRAN CHEEMA
GardaWorld (CBSA Detention Centre)
Surrey,Canada
3
Languages
1
Certification
9
years of professional experience
Dynamic security and public service professional with over 6 years of comprehensive experience in detention operations, mobile patrol, and luxury concierge security. Expertise includes supervision, conflict resolution, access control, and emergency response within high-risk environments. Proven ability to engage effectively with diverse individuals while enforcing policies and meticulously documenting incidents, enhancing the operational efficiency of multidisciplinary teams. Committed to maintaining safety and security through proactive measures and strategic problem-solving.
Work History
Airside Safety Escort (YVR)
1 Year 7 Months- Facilitated secure access for contractors to restricted airside zones to uphold safety regulations., vendors, and authorized personnel in restricted airside zones while enforcing YVR safety, RAIC, and access control protocols.
- Escort contractors, vendors, and authorized personnel in restricted airside zones while enforcing YVR safety, RAIC, and access control protocols.
- Prepared escort logs, incident documentation, and compliance reports to uphold federal aviation standards and support operational integrity.
Transport Guard
1 Year 8 Months- Managed intake, escort, and observation activities to ensure compliance with CBSA regulations in a detention setting.
- Executed supervision of detainee movement, conducted systematic searches, and documented incidents and behaviors in comprehensive reports.
- Utilized de-escalation techniques and team coordination to address emergencies, conflicts, and medical incidents effectively.
- Assisted with transportation of detainees across facility and coordinated pickup from local law enforcement and airports for appointments and hearings.
Mobile Security Officer
2 Years- Conducted scheduled patrols, responded to alarms, performed welfare checks, and investigated incidents across multiple commercial and residential sites to ensure safety and security.
- Prepared occurrence reports, preserved evidence, and coordinated with police, emergency responders, and property managers to facilitate effective incident resolution.
- Monitored premises to ensure safety and security of personnel and property.
Concierge Security Guard (Dior & Chanel)
3 Years- Delivered high-visibility concierge security in luxury retail settings, ensuring client satisfaction while safeguarding assets and enforcing policies.
- Monitored CCTV and controlled access to deter theft and de-escalate disruptive behaviour, while professionally documenting all incidents.
- Provided exceptional customer service to guests, ensuring satisfaction and addressing inquiries promptly.
- Coordinated with security personnel to maintain safety protocols and enhance visitor experience.
- Managed guest check-in/check-out processes efficiently, streamlining operations for smoother transitions.
Customer Service Associate
2 Years- Prepared high-quality espresso beverages while maintaining consistency and presentation standards.
- Trained new baristas in coffee preparation techniques and customer service best practices.
- Developed strong relationships with regular customers, enhancing their overall experience.
Education
Operations Management - Quality Management
Skills
Incident documentation
Conflict resolution
Teamwork and collaboration
Customer service
Verbal and written communication
Physical stamina
Security protocols
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- OFA Level 1 First Aid & CPR | Valid 2024–2027
- RAIC Clearance | BC Advanced Security Licence | BC Class 5
Timeline
Airside Safety Escort (YVR)
Securiguard
01.2025 - CurrentRead More
Transport Guard
GardaWorld (CBSA Detention Centre)
12.2024 - CurrentRead More
Mobile Security Officer
Fusion Security
01.2023 - 01.2025Read More
Concierge Security Guard (Dior & Chanel)
Logixx Security
01.2020 - 01.2023Read More
Customer Service Associate
Second Cup (Surrey Memorial Hospital)
01.2018 - 01.2020Read More
BCIT
Operations Management from Quality Management
Read More