Parminder Nagra
Surrey,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable and efficient professional with strong communication and customer service skills. Takes pride in completing projects on-time and within budget while complying with safety standards and applicable regulations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airside Safety Escort
Securiguard Services
06.2023 - Current
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
Electrician
Star Delta Electric Ltd.
01.2022 - Current
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Customer Service Representative
Lowes Home Improvement Stores
04.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Supply Chain And Operations Management
Yorkville University
Vancouver, BC12.2021
Skills
- Troubleshooting Complex Control Systems
- Safety procedures and regulations
- Judgment and Decision-Making
- Excellent research abilities
- Creative problem-solving
- Strong communication
- Stress management
- Time management
- Public speaking
- Safety-focused
- Active listening
- Cold calling
Certification
- Licensed PAL - Restricted and Unrestricted.
- Licensed BST.
- Certified First Aid Level 1.
Timeline
Airside Safety Escort
Securiguard Services
06.2023 - Current
Electrician
Star Delta Electric Ltd.
01.2022 - Current
Customer Service Representative
Lowes Home Improvement Stores
04.2019 - 12.2021
BBA - Supply Chain And Operations Management
Yorkville University
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