Simran Arora
Calgary,AB
Summary
Proven Pharmacy Assistant with a track record of enhancing customer care standards and collaboration at Express Scripts Pharmacy. Skilled in pharmaceutical calculations and decision-making, I streamlined workflow by 20%, ensuring efficient medication dispensing and high-quality patient service. Excel in teamwork and customer interaction, with a strong focus on achieving results and maintaining confidentiality.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Express Scripts Pharmacy
10.2023 - 04.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Verified order information against computer database and knowledge of Kroll System.
Pharmacy Technician Part Time
Queen Lynch Medical Building
04.2023 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues with knowledge of Kroll Software.
Pharmaceutical Production Technician
Apotex Pharmachem
05.2022 - 02.2023
- Conducted routine maintenance on production equipment, minimizing downtime due to malfunctions or repairs.
- Troubleshot problems encountered during the manufacturing process quickly, minimizing delays and ensuring smooth continuation of operations.
- Documented all aspects of the manufacturing process accurately, contributing to detailed batch records essential for quality control and traceability purposes and knowledge of Tellus Software.
- Streamlined workflow by implementing lean manufacturing techniques, resulting in increased productivity.
- Collaborated with Quality Assurance teams to identify and address any discrepancies in product quality.
- Coordinated with other departments such as R&D and Quality Control to ensure seamless integration of new products into the production line.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON08.2023
Skills
- Stocking shelves
- Answering customer questions
- Medication labels
- Pharmaceutical Calculations
- Collaboration and Teamwork
- Customer care standards
- Decision-Making
- Cash Handling
Languages
English
Professional Working
Punjabi
Native or Bilingual
Timeline
Pharmacy Assistant
Express Scripts Pharmacy
10.2023 - 04.2024
Pharmacy Technician Part Time
Queen Lynch Medical Building
04.2023 - 11.2023
Pharmaceutical Production Technician
Apotex Pharmachem
05.2022 - 02.2023
High School Diploma -
Seneca College of Applied Arts And Technology
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