Simran Arora
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Air Canada
Mississauga, ON
05.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Asp Security Services
Toronto, ON
04.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answer alarms and investigate disturbances. Circulate among visitors, patrons, or employees to preserve order and protect property.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Customer Service Security
Vista Security & Investigations
Mississauga, ON
09.2020 - 10.2021
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
- Developed and updated databases to handle customer data.
Production Assistant
People Store Staffing Solutions
Mississauga, ON
10.2019 - 01.2020
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Education
Bachelor Of Business Administration - Business Management
Yorkville University
Concord, ON03.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Call Management
Languages
English
Native or Bilingual
Certification
- Dispatcher Certificate
- Use of force
- First Aid emergency
- Mental health certificate
Timeline
Customer Service Representative
Air Canada
05.2023 - 04.2024
Customer Service Representative
Asp Security Services
04.2022 - 04.2024
Customer Service Security
Vista Security & Investigations
09.2020 - 10.2021
Production Assistant
People Store Staffing Solutions
10.2019 - 01.2020
Bachelor Of Business Administration - Business Management
Yorkville University