Simran Aassi
Brampton,Canada
Summary
Hardworking and reliable Retail sales associate focused on going above and beyond to support the team and serve customers. Trained in exceptional customer service and motivated to continue to learn and grow as a professional. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Overview
4
4
years of professional experience
Work History
Promoted as Specialty Sales Associate
Luxury Brands
- Responsible for merchandising and maintaining luxury brands such as MONT BLANC, HUGO BOSS, MICHEAL KORS, COACH, BURBERRY, AND SO ON
- Providing customers with a luxurious and unique customer service experience
- Activating warranties while selling the products
- Arranging merchandise in a way that will attract attention from potential customers
- Interview potential clients to determine their needs and interests in order to make appropriate recommendations
- Handling customer complaints regarding pricing or product quality issues
- Providing customers with product demonstrations and samples so they can experience the product before making a purchase
- Creating an environment that encourages customers to spend time in the store and encourages them to make additional purchases
- Coordinating with other departments in the store to ensure that products are available when requested by customers
- Providing customers with information about products and services offered by other departments in the store
Sales Associate and Cashier
Duty-free Store (YYZ), Hudson-Dufry Company
01.2023 - Current
- Greet customers when entering or leaving the store and maintain high customer service
- Participate in all manner of store maintenance and cleanliness
- Maintain a neat, well-groomed personal appearance at all times and observe the company dress code
- Comply fully with all health and safety procedures
- Assist in the training of others
- Itemizes and totals purchases by recording prices, departments, taxable and non-taxable items, and operating a cash register
- Handle cash transactions with the customers
- Scan goods and collect payments
- Bag, box, or wrap packages for customers
- Process merchandise returns and exchanges
- Balances cash drawer by counting cash at the beginning and end of the work shift
- Provides pricing information by answering questions
- Request information or assistance using paging systems
- Other duties as assigned
Office Administrator
MAAC
02.2020 - 10.2022
- Oversaw financial recordkeeping, accounts receivable, and accounts payable
- Drafted documents, correspondence, and reports using Word, Excel, and other MS Office tools
- Created and maintained a new filing system, improving file retrieval time by office associates
- Prepared service requests to initiate action and assist customers
- Maintained database of current customers, updated data, and purged system of inactive account information
- Handled customer billing cycle, invoicing, and past-due notices to improve cash flow
- Scheduled office equipment service and repairs with vendors
- Answered questions and provided customers with pricing information
Education
Post-Degree Certificate in Human Resource Management -
York University
Bachelor of Commerce - Commerce
Delhi University
Skills
- Ability to Multi-task priorities and work with minimal supervision
- Practical Communication skills both Oral and Written, Ability to diffuse contentious situations
- Sales Strategies
- Goal-Oriented
- Brand Promotion
- Territory Management
Languages
English
Hindi
Punjabi
References
Available upon Request
Timeline
Sales Associate and Cashier
Duty-free Store (YYZ), Hudson-Dufry Company
01.2023 - Current
Office Administrator
MAAC
02.2020 - 10.2022
Promoted as Specialty Sales Associate
Luxury Brands
Post-Degree Certificate in Human Resource Management -
York University
Bachelor of Commerce - Commerce
Delhi University
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