Simran
Surrey,BC
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Associate
Medtrica
Surrey, BC
03.2024 - Current
- Engaged with clients to collect feedback and evaluate service satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
- Assisted in the preparation of reports and documentation for executive review and analysis.
- Conducted market research to inform strategic initiatives and enhance decision-making.
- Monitored project timelines to ensure alignment with organizational goals and deadlines.
- Built relationships with customers by providing friendly customer service.
- Performed cash register functions accurately and efficiently.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Shift Supervisor
Chicko Chicken
Langley, British Columbia
08.2023 - 07.2025
- Managed daily restaurant operations, ensuring adherence to health standards and smooth service delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained and supervised staff to deliver exceptional customer service.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to support efficient restaurant operations.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Oversaw inventory management and coordinated supply orders efficiently.
- Developed and implemented staff schedules to optimize labor costs.
English Teacher and classroom supervisor (OFFLINE+ONLINE)
CAMBRIDGE OVERSEAS INTERNATIONAL SCHOOL
08.2021 - 07.2025
- Plan and deliver engaging English lessons that develop students' reading, writing, speaking, and critical thinking skills.
- Assessed student performance through assignments and feedback, tailoring teaching methods to meet individual learning needs.
- Support learners' confidence and communication skills through interactive and student-centered instruction.
- Supervised classroom activities, ensuring discipline, safety, and fostering a positive learning environment.
- Coordinated with staff and parents to monitor student progress and promote continuous academic improvement.
Salon Associate
Kiran Beauty Salon
Phillaur, IND, Punjab
02.2020 - 08.2023
- Assisted clients with product selection and service recommendations.
- Maintained cleanliness and organization of salon stations and tools.
- Provided exceptional customer service during appointments and consultations.
- Supported stylists by preparing workstations and managing supplies.
- Educated clients on proper hair care techniques and product usage.
- Managed appointment scheduling and client communication effectively.
- Collaborated with team members to ensure smooth salon operations.
Front Office Executive
Indo Global Advisors
03.2020 - 06.2023
- Reported to management while coordinating administrative functions to support office operations.
- Scheduling and confirming appointments, meetings, and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handled telephone calls, directing messages to appropriate personnel to ensure effective communication.
- Handled basic inquiries and sorted mail.
- Copied, scanned, and filed documents to maintain organized records and facilitate access.
Education
Diploma in Human Resources Management - Business
BCIT
Burnaby, BC01-2025
Diploma in Business Administration - Business Administration
Keystone College
Surrey, BC01-2024
Bachelor of Arts - Management
Lovely Professional University
India01-2022
Skills
- Administrative support
- Data entry accuracy
- Customer relationship management
- Customer service orientation
- Scheduling optimization
- Stock oversight
- Organization & Time Management
- Analytical thinking
- Problem solving
- Compliance standards
- Strategy development
- Staff training
- Conflict resolution
- Employee feedback
- Organizational skills
- Advanced English communication
Availability
Available for full-time or part-time positions
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Associate
Medtrica
03.2024 - Current
Shift Supervisor
Chicko Chicken
08.2023 - 07.2025
English Teacher and classroom supervisor (OFFLINE+ONLINE)
CAMBRIDGE OVERSEAS INTERNATIONAL SCHOOL
08.2021 - 07.2025
Front Office Executive
Indo Global Advisors
03.2020 - 06.2023
Salon Associate
Kiran Beauty Salon
02.2020 - 08.2023
Diploma in Human Resources Management - Business
BCIT
Diploma in Business Administration - Business Administration
Keystone College
Bachelor of Arts - Management
Lovely Professional University