Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Bonne Kakuji

Ottawa

Summary

Bilingual (French C1, English B2) administrative and customer support professional with 2+ years’ experience in fast-paced environments. Skilled in data entry, process optimization, and customer service, with a proven ability to streamline operations and support team success. Recognized for attention to detail, adaptability, and strong communication skills that drive efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Associate

Amazon
10.2022 - Current
  • Directly interfaced with customers to address order requirements and swiftly resolve issues, showcasing strong communication and problem-solving skills.
  • Demonstrated effective organizational abilities by ensuring supplies were well-maintained and equipment was in optimal condition, thereby preventing operational delays.
  • Contributed significantly to the team's pursuit of quality goals by proactively identifying errors and compliance issues, playing a key role in maintaining high standards.
  • Collaborated closely with team members to efficiently complete tasks and consistently meet or exceed performance targets.
  • Committed to enhancing the overall customer experience by adeptly resolving issues and creating an organized work environment, fostering a culture of exceptional service.
  • Implemented streamlined processes for order handling, resulting in improved efficiency and reduced order processing times.
  • Actively participated in training and mentoring team members, contributing to their professional development and overall team performance.

Customer Service Cashier

Maxi Almer Vanier
07.2017 - 11.2018
  • Processed customer transactions efficiently using point-of-sale (POS) systems.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Managed cash drawer, ensuring accurate handling of funds and balancing at shift end.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.

Income Tax Specialist

College La Cité
01.2017 - 05.2017
  • Prepared and reviewed federal and state tax returns for individuals and businesses, ensuring compliance with regulations.
  • Conducted thorough tax research to resolve complex inquiries and optimize client tax positions.
  • Collaborated with clients to gather necessary documentation, enhancing accuracy of submissions.
  • Analyzed financial statements to identify potential tax-saving opportunities for diverse clientele.

Education

Diploma - Marketing and Business

College La Cite
Ottawa, ON
04.2021

High School: Diploma -

De La Salle
Ottawa, ON
06.2017

Skills

  • Data Entry
  • MS Office
  • Fast and accurate execution capability
  • Ability to communicate ideas and solutions, both written and verbal
  • Data Collection and Analysis
  • Administrative Support
  • Results-oriented
  • Management Support
  • Ability to meet deadlines
  • Computer skills
  • Ability to communicate well in French and English
  • Leadership qualities

Language

French: Advanced (C1)
English: Upper Intermediate (B2)

Timeline

Associate

Amazon
10.2022 - Current

Customer Service Cashier

Maxi Almer Vanier
07.2017 - 11.2018

Income Tax Specialist

College La Cité
01.2017 - 05.2017

Diploma - Marketing and Business

College La Cite

High School: Diploma -

De La Salle

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Bonne Kakuji