Liudmyla Vershynina
Mississauga,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Drain Stream Plumb
Mississauga, Ontario
04.2024 - 02.2025
- Assisted customers with plumbing inquiries and service requests.
- Managed appointment scheduling for technicians and follow-up calls.
- Resolved customer complaints through effective communication and problem-solving.
Business Development Manager
SettlePay
07.2022 - 03.2023
- Identifying and establishing new connections with PSPs to expand the company's service offerings.
- Building strategic relationships with payment solution providers and casino operators to drive business growth.
- Identifying and onboarding new Payment Service Providers to enhance the company's payment infrastructure.
- Building and maintaining strong partnerships to support business growth.
- Leading business development efforts in key regions, including CIS, LATAM, and Europe.
Sales Development Representative
SnoopGame QA
Lviv, Ukraine
07.2022 - 03.2023
- Negotiate with clients.
- Develop and sustain positive proactive relationships with key accounts and partners.
- Communication with game studios and publishers.
- Selling QA service.
Business Development
EJaw
Kyiv, Ukraine
10.2019 - 02.2021
- Company Overview: GameDev company
- Working in partners relationships.
- Account Management.
- Negotiations with clients.
- Searching for new trends.
- Communication with game development studios, game providers, casino aggregators and casino operators.
- Selling a service such as: art, animations, tech part of games, full cycle development.
- GameDev company
Education
Sociology -
Lviv Polytechnic National University
Lviv, UkraineSkills
- Networking & Outreach
- Market Analysis
- Jira
- HubSpot
- Account Management
- Sales Negotiation
- Business Development
- B2B Sales
- International Business
- CRM systems
Certification
GameDev QA, 02/01/21, 04/01/21, Successfully completed the course of 'GameDev QA'.
Hobbies and Interests
- Games
- QA
- Managing IGaming
- Creative Marketing
- Sales Strategy
- Account Management
- Relationship Building
- Commercial Negotiation
Languages
- Ukrainian, Native or Bilingual Proficiency
- Russian, Native or Bilingual Proficiency
- English, Professional Working Proficiency
Timeline
Customer Service Representative
Drain Stream Plumb
04.2024 - 02.2025
Business Development Manager
SettlePay
07.2022 - 03.2023
Sales Development Representative
SnoopGame QA
07.2022 - 03.2023
Business Development
EJaw
10.2019 - 02.2021
Sociology -
Lviv Polytechnic National University