Simone Feizi
Burnaby,BC
Summary
Accomplished professional with extensive experience in customer service and staff scheduling at Vancouver Coastal Health. Expert in data entry and communication systems, consistently enhancing operational efficiency. Proven ability to manage vacation requests and up-sell services, achieving a 20% increase in customer satisfaction. Adept at fostering positive client relationships and delivering exceptional service. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
25
25
years of professional experience
Work History
Portfolio Clerk
Vancouver Coastal Health
North Vancouver, British Columbia
09.2015 - 08.2025
- Overseeing the staffing of ICU,ED, HAU, PACU, RT and 3 acute Rural Hospitals as well as excluded staff.
- Preparing and adjusting staff rotations and allocating and calling in relief nurses.
- Processing leaves of absence and sick leaves in accordance with applicable collective agreement.
- Receiving and processing vacation and other staff requests, and responding to written and verbal enquiries from staff regarding vacation accumulations and related requests.
- Assisted in scheduling appointments and managed clerical tasks for healthcare staff.
- Facilitated communication between departments to ensure smooth operations and service delivery.
Casual Concierge /Reception
Amica At Arbutus Manor
06.2012 - 01.2018
- Responsible for safety and security of building
- Greet residents, visitors, and general public
- Receive and redirect external calls and sales calls
- Maintain office equipment
- Data entry, use of Microsoft Word and Excel
Dispatcher / Customer Service Rep
AM PM Service Ltd
01.2013 - 01.2015
- Provide information on services to customer and staff
- Efficiently and effectively distribute/dispatch messages/trouble tickets
- Record trouble ticket details as required
- Data entry and filing
- Monitor several audible communication devices
Inside Sales Call Center Representative
Angus One Professional Recruitment and Templine
12.2011 - 04.2012
- Set up customer appointments for cable digital upgrade
- Use selling proficiently to ensure customers are sold the right products and services
- Explain or clarify billing procedures
- Activation and provide Technical Support Cable, Internet & Phone
Travel Agent / Customer Service Supervisor
Odenza Marketing Group
01.2010 - 04.2011
- Handling all customer complaints
- Handle all customer interactions professionally and efficiently
- Booking Air Lines, Hotels & Cruises travel packages for customers
- Provide supervise assistance to a team of four staffs
Inbound Call Center Representative/ Agent
DHL Express Canada
11.2003 - 05.2009
- Handle all customer tracking & tracing for parcels to and from destinations
- Provide assistance to customers to better understand product features, their logistics needs
- Take every opportunity to up-sell and/or cross-sell products and services
- Promote brands by inspiring and educating customers
- Take product orders and process payment (credit card transactions and financing applications)
- Handle all customer interactions professionally and efficiently
Travel Consultant
BTI Canada Government Travel INC
06.2002 - 10.2003
- Friendly customer service at time of booking Air Lines, Hotels & Cars Reservations
- Take every opportunity to up-sell and/or cross-sell Travelers Insurance
- Handle all customer points redemption from RBC credit cards
Central Reservation Agent
Sandman Hotel
05.2002 - 09.2003
- Handle all reservation booking for western Canada Hotels
- Handle all issued of customer points cards
- Take every opportunity to up-sell and/or cross-sell hotel rooms
Central Reservation Agent
Super Natural British Columbia
09.2000 - 04.2002
- Handle all reservation booking for western Canada Hotels
- Handle all issued of customer points cards
- Take every opportunity to up-sell and/or cross-sell hotel rooms
Education
Diploma - Tourism
Canadian Tourism College
07.2000
High School Graduation -
Gleneagle Secondary School
06.1999
Skills
- Staff scheduling
- Data entry
- Vacation management
- Communication systems
- Microsoft Excel
- Customer service
Volunteer Experience
Worship Leader, Gospel Tabernacle | Church Of God Of Prophecy, 01/12, Present, Work with the Pastor to create a well planned and prayerful worship service, Oversee and coordinate all musical aspects of the worship service, Lead praise band, singers, and congregation in worship at weekly worship service
Timeline
Portfolio Clerk
Vancouver Coastal Health
09.2015 - 08.2025
Dispatcher / Customer Service Rep
AM PM Service Ltd
01.2013 - 01.2015
Casual Concierge /Reception
Amica At Arbutus Manor
06.2012 - 01.2018
Inside Sales Call Center Representative
Angus One Professional Recruitment and Templine
12.2011 - 04.2012
Travel Agent / Customer Service Supervisor
Odenza Marketing Group
01.2010 - 04.2011
Inbound Call Center Representative/ Agent
DHL Express Canada
11.2003 - 05.2009
Travel Consultant
BTI Canada Government Travel INC
06.2002 - 10.2003
Central Reservation Agent
Sandman Hotel
05.2002 - 09.2003
Central Reservation Agent
Super Natural British Columbia
09.2000 - 04.2002
Diploma - Tourism
Canadian Tourism College
High School Graduation -
Gleneagle Secondary School