Nariman (Scotty) Hosseini
Vancouver
Summary
Detail-oriented and solutions-focused professional with a background in IT support and current leadership within healthcare operations. Skilled in coordinating staffing logistics, optimizing resource allocation, and maintaining high-performance team environments.
Overview
6
6
years of professional experience
Work History
Portfolio Clerk
Providence Health Care
09.2025 - Current
- Manage daily staffing needs across assigned units by processing shift vacancies, scheduling changes, vacation requests, and employee availability to maintain proper coverage.
- Handle employment-related updates such as line transfers, position changes, and terminations, ensuring records and schedules stay accurate and up to date.
- Act as the first point of contact for staff and managers, responding to inquiries, managing documentation, and supporting smooth communication between employees and leadership.
Staffing Lead Hand
Providence Health Care
05.2025 - Current
- Connect with site coordinators at St. Paul’s and Mount Saint Joseph’s Hospitals regarding staffing requirements and operational needs.
- Coordinate with the staffing team to assign short call staff to designated units based on departmental priorities and workload.
- Manage internal staff redeployments by analyzing availability within the staffing resource pool.
- Monitor short call staff performance and ensure efficient workflow across all assigned units.
- Book on additional staff in alignment with patient volumes and acuity levels to support optimal care delivery.
Staffing Clerk
Providence Health Care
10.2024 - Current
- Monitors staff vacancies, addresses concerns with managers, and ensures compliance with baseline staffing levels.
- Communicates with units to identify staffing deficits and coordinates solutions to meet scheduling requirements.
- Prepares and adjusts schedules for known vacancies (e.g., vacations, sick leave, etc.), ensuring they align with organizational procedures and deadlines.
- Performs additional tasks, such as managing scheduling projects, reviewing employee master rotations, and providing schedules for management review and approval.
Menswear Sales Associate
Hudson’s Bay
03.2024 - 12.2024
- Provide expert assistance and personalized recommendations to customers, enhancing overall customer satisfaction.
- Educate customers about the benefits of Hudson’s Bay credit cards, processing applications accurately and efficiently.
- Collaborate with team members to achieve sales targets, contributing to the department's success.
- Handle credit card transactions and manage payment processing, ensuring accuracy and resolving any discrepancies.
IT Support Specialist
Golsar Travel
07.2021 - 11.2023
- Provided technical assistance for incoming queries related to computer systems, software, and hardware, ensuring minimal downtime.
- Managed and maintained IT infrastructure, contributing to the seamless operation of the organization’s systems.
- Documented and maintained records of support interactions, aiding in efficient problem resolution and future reference.
- Assisted in the implementation and maintenance of office administrative systems, ensuring smooth operational workflows.
Technical Support Assistant
System Group
05.2019 - 08.2021
- Provided first-line technical support to users experiencing software, hardware, or network issues, ensuring timely problem resolution.
- Utilized remote desktop tools for software installations, updates, and configurations, supporting the operational needs of the business.
- Documented troubleshooting steps and solutions, contributing to the knowledge base and improving support efficiency.
- Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring a high level of service delivery.
Education
MBA -
University Canada West
Vancouver, BC03.2025
Bachelor of Computer Science - undefined
Guilan University
01.2020
Skills
- Staffing Coordination & Team Leadership
- Technical Troubleshooting & IT Support
- Healthcare Operations & Scheduling Systems
- Resource Allocation & Workflow Optimization
- Communication & Stakeholder Collaboration
- Microsoft Office & Administrative Tools Proficiency
Language
Farsi
English (Fluent-IELTS 8.5)
Timeline
Portfolio Clerk
Providence Health Care
09.2025 - Current
Staffing Lead Hand
Providence Health Care
05.2025 - Current
Staffing Clerk
Providence Health Care
10.2024 - Current
Menswear Sales Associate
Hudson’s Bay
03.2024 - 12.2024
IT Support Specialist
Golsar Travel
07.2021 - 11.2023
Technical Support Assistant
System Group
05.2019 - 08.2021
Bachelor of Computer Science - undefined
Guilan University
MBA -
University Canada West
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