Simona Walia
Surrey,Canada
Summary
Patient Service Representative with expertise in account management, data entry, and customer service. Skilled in Microsoft Word and Excel, ensuring accurate patient information verification and efficient check-in processes. Maintains a courteous and respectful communication style with all customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Database Coordinator
DIVERSEcity Community Resources Society
Surrey, British Columbia
01.2023 - Current
- Managed database administration and maintenance for multiple projects, ensuring data accuracy and integrity.
- Developed data entry protocols to standardize information capture across systems.
- Collaborated with teams to identify data needs, enhancing reporting processes and efficiency.
- Trained staff on database usage, promoting best practices in data management.
- Conducted regular audits to verify data accuracy and maintain integrity of databases.
- Created comprehensive documentation for database procedures and user guides for reference.
- Supported project leaders by delivering timely data analysis and insights to inform decisions.
- Implemented backup procedures to safeguard against potential data loss during system failures.
Medical Office Assistant
painPRO Therapeutics Inc
Surrey, BC
03.2021 - Current
- Streamlined patient scheduling and appointment coordination to enhance clinic operations.
- Processed insurance claims and verified patient coverage for efficient billing.
- Collected medical histories and documentation during patient intake to ensure comprehensive records.
- Maintained organized medical records in compliance with privacy regulations.
- Utilized electronic health record systems for accurate updates of patient information.
- Scheduled appointments, addressed inquiries, and managed incoming calls effectively.
- Prepared reports, invoices, and letters using various software applications to support administrative tasks.
Customer Service Manager
Walmart Canada
New Westminster, BC
03.2018 - 03.2021
- Reviewed reports to establish baseline customer satisfaction levels.
- Contacted customers to resolve complaints and enhance satisfaction.
- Promoted positive work environment for employees through exemplary leadership.
- Managed staffing levels for customer service counter and other critical areas.
- Oversaw cashiers, scheduled breaks, and assigned roles during peak hours.
Associate Software Engineer
Tech Mahindra
Noida, Uttar Pradesh
01.2016 - 09.2017
- Coordinated team projects and monitored product life cycles for optimal performance.
- Prepared specifications for testing configurations and installations to ensure accuracy.
- Analyzed requirements and design issues, resolving them through comprehensive software testing.
- Diagnosed root causes and recommended corrective actions, defining issues to prevent recurrence.
Education
Computer & Info Systems - Data Analysis
Douglas College
New Westminster, BC01.2020
Bachelors in Computer Science & Engineering -
Lovely Professional University
Phagwara, Punjab06.2016
Skills
- Database administration and design
- Data management and governance
- Reporting and data visualization
- User access control
- Project coordination and forecasting
- Data integrity assurance
- Electronic health records management
- Customer relationship management
- Patient scheduling and records management
- Office administration
Projects
WhereToEat- A GPS based Restaurant Finder App, 2013 Patient Body Parameters Monitoring and Assessment, 2014 Big Data Analysis using Hadoop, 2019 Visualization of the Job Success Percentage of Science vs Non-Science Graduates, 2019 Instamed App to browse and place orders of medicines, supplements, 2020
Languages
- English
- Hindi
- Panjabi
- Punjabi
Technology Summary
Windows, Visual Basic, SQL, HTML, CSS, C++, JavaScript, Data Visualization, MS Project, MS Visio, MS Office, Microsoft Project, MS Windows Server,
Certification
- Data Security by Cisco
- Fundamentals of Data Governance by Edureka
Timeline
Database Coordinator
DIVERSEcity Community Resources Society
01.2023 - Current
Medical Office Assistant
painPRO Therapeutics Inc
03.2021 - Current
Customer Service Manager
Walmart Canada
03.2018 - 03.2021
Associate Software Engineer
Tech Mahindra
01.2016 - 09.2017
Computer & Info Systems - Data Analysis
Douglas College
Bachelors in Computer Science & Engineering -
Lovely Professional University
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