Simona Maliszewska
Ottawa,ON
Summary
Customer service and operations professional with expertise in team leadership, client relations, and workflow management. Proven ability to oversee daily operations, mentor staff, and deliver exceptional service in hospitality, finance, and tech sectors. Achievements include resolving complex client inquiries and streamlining processes to enhance team culture. Proficient in Microsoft Office, Google Suite, and CRM systems, with bilingual skills in English and conversational French.
Overview
15
15
years of professional experience
Work History
Restaurant Supervisor / Floor Manager
O'Brien's Pub and Eatery
Ottawa, Canada
03.2024 - Current
- Oversee daily front-of-house operations to ensure smooth service flow and exceptional guest experiences.
- Supervise and support staff, including scheduling, training, and performance feedback.
- Monitor dining room efficiency, guest satisfaction, and compliance with health and safety standards.
- Manage cash handling, opening/closing procedures, and daily financial reports.
- Collaborate with kitchen and bar teams to maintain seamless communication and workflow.
Customer Service Specialist
Fullscript
Ottawa, Canada
11.2019 - 06.2023
- Delivered high-quality customer support, resolving complex inquiries with empathy and accuracy.
- Partnered with Account Executives to analyze client needs, coordinate deliverables, and ensure service excellence.
- Maintained strong organizational and communication skills while managing multiple priorities.
- Built and sustained positive relationships with clients and internal teams to drive satisfaction and retention.
- Served as Culture Guru, planning engagement initiatives and events to strengthen team morale.
Loan Servicing Specialist
Tompkins Trust Company
Ithaca, USA
01.2016 - 12.2016
- Provided administrative and operational support to streamline loan servicing and record management.
- Processed outstanding loan applications and ensured data accuracy within tax tracking systems.
- Digitized client mortgage files and maintained organized electronic filing systems.
- Assisted HR with updating and maintaining role guides and departmental procedures.
Customer Service Representative
Tompkins Trust Company
Ithaca, USA
10.2014 - 12.2015
- Processed client transactions, including deposits, withdrawals, and bill payments.
- Delivered exceptional customer service and assisted clients in identifying suitable banking products.
- Acted as Teller Supervisor during absences to ensure operational efficiency.
Customer Service Representative
Scotiabank
Ottawa, Canada
03.2011 - 08.2014
- Processed day-to-day banking transactions with accuracy and professionalism.
- Resolved client inquiries and escalated complex issues to management as needed.
- Supported branch workflow through administrative and support officer duties.
- Contributed to branch sales targets by identifying customer needs and recommending financial products.
Education
Honours Bachelor of Arts - Sociology
Carleton University
Ottawa, ON01.2014
Community and Justice Services Diploma - Co-op at Talitha House
Algonquin College
Ottawa, ON01.2010
Skills
- MS Word
- Staff supervision
- Excel
- PowerPoint
- Google Suite
- Outlook
- Customer support
- Time management
- Relationship building
- Data entry
- Project coordination
- Conflict resolution
- Effective communication
Proficiencies
MS Word, Excel, PowerPoint, Google Suite, Outlook, Customer support, Time management, Relationship building, Data entry, Project coordination, English, fluent, French, basic conversational
Timeline
Restaurant Supervisor / Floor Manager
O'Brien's Pub and Eatery
03.2024 - Current
Customer Service Specialist
Fullscript
11.2019 - 06.2023
Loan Servicing Specialist
Tompkins Trust Company
01.2016 - 12.2016
Customer Service Representative
Tompkins Trust Company
10.2014 - 12.2015
Customer Service Representative
Scotiabank
03.2011 - 08.2014
Honours Bachelor of Arts - Sociology
Carleton University
Community and Justice Services Diploma - Co-op at Talitha House
Algonquin College