Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

SIMON SAGHEN WONGIBE

TORON,CANADA

Summary

Dynamic and goal-oriented Bilingual Customer Sales Representative with 4 years of experience in driving sales, delivering exceptional customer service, and resolving issues. Fluent in English and French, skilled in cross-selling, customer relationship management, and achieving revenue targets. Adept at building rapport, offering tailored product recommendations, and fostering long-term customer loyalty.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

3
3
years of professional experience

Work History

Car Sales Advisor

Swift Continental Ltd.
08.2023 - 09.2024
  • Provide exceptional customer support in both English and French, resolving inquiries and issues with a focus on customer satisfaction
  • Achieved 100% of monthly sales targets by identifying opportunities for cross-selling and upselling based on customer needs
  • Maintain accurate customer records in CRM systems, ensuring efficient follow-ups and timely issue resolution
  • Build strong customer relationships, leading to a 80% increase in repeat business and overall customer retention
  • Collaborate with cross-functional teams to improve sales processes and deliver a seamless customer experience

Car Sales Advisor

Vitalis Auto Plaza
01.2022 - 04.2023
  • Researched competitive pricing strategies in order to remain competitive within the market
  • Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards
  • Maintained a clean showroom by vacuuming carpets, dusting surfaces, polishing chrome trim pieces
  • Demonstrated features and benefits of vehicles to potential buyers
  • Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized
  • Performed routine maintenance tasks such as checking tire pressure, oil levels and fluid levels on customer vehicles prior to delivery
  • Negotiated prices and contracts with customers for a mutually beneficial deal
  • Greeted customers and answered questions regarding vehicles

Cashier

The Young Shall Grow Taxi Services
07.2021 - 12.2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential
  • Followed company security procedures for handling large sums of money
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
  • Resolved customer complaints professionally in accordance with company policy
  • Balanced daily transactions on a computerized point-of-sale system
  • Performed other duties as assigned by management
  • Delivered high level of customer service to patrons using active listening and engagement skills

Education

Diploma - Transportation Management

University of Bamenda

Bachelor of Technology - International Trade And Transportation Logistics Management

University of Bamenda
06.2021

Skills

  • Bilingual: Fluent in English & French
  • Customer service excellence
  • Complaint Handling
  • Technical Troubleshooting
  • Sales Support
  • Incoming Call Management
  • Help Desk Support
  • Problem-Solving
  • Organizational Skills
  • Professional Demeanor
  • Highly Professional
  • Goal Setting
  • Relationship Building
  • Excellent Communication
  • Active Listening
  • Team Collaboration
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Languages

English
Native or Bilingual
French
Full Professional

References

References available upon request.

Timeline

Car Sales Advisor

Swift Continental Ltd.
08.2023 - 09.2024

Car Sales Advisor

Vitalis Auto Plaza
01.2022 - 04.2023

Cashier

The Young Shall Grow Taxi Services
07.2021 - 12.2021

Bachelor of Technology - International Trade And Transportation Logistics Management

University of Bamenda

Diploma - Transportation Management

University of Bamenda

Similar Profiles

CREATE PROFILE
SIMON SAGHEN WONGIBE