Alvin Roan Nath JOYEJOB
Ottawa
Summary
Empathetic and bilingual customer service professional with 6+ years of experience engaging audiences, managing inquiries, and delivering client-focused solutions. Known for active listening, data accuracy, and a proactive, solution-oriented mindset. Demonstrated ability to build trust, resolve concerns, and adapt quickly in fast-paced environments. Committed to personal development, teamwork, and contributing to organizational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Trainer & Coach
iQera
01.2023 - 03.2025
- Facilitated strategic communication and performance workshops (2+ monthly) on emotional intelligence, negotiation, and self-confidence.
- Created and revised over 300 internal documents, manuals, and training guides using advanced formatting in Word, PowerPoint, and Excel.
- Reviewed and corrected spelling, grammar, and layout inconsistencies in clientfacing materials, maintaining internal quality standards.
- Co-developed employee engagement campaigns that supported an annual +100% achievement in team collection goals.
- Collaborated on internal communications initiatives, coaching staff on clarity, tone, and respectful dialogue.
- Recognized as Best Coach, 2024 for outstanding leadership and staff performance improvement.
B2B Credit Controller (Debt Collection)
iQera
11.2017 - 12.2022
- Managed a portfolio of corporate accounts by ensuring timely payments and resolving client concerns professionally.
- Provided administrative support including client data updates, documentation of account actions, and coordination with internal teams.
- Responded to high volumes of inquiries via phone and email with professionalism in both English and French.
- Processed payment arrangements, maintained accurate records, and escalated sensitive cases when necessary.
- Contributed to account strategy and recovery campaigns that consistently surpassed team KPIs.
Education
Advanced Diploma - Accounting and Business
London College of Accountancy
01.2017
Skills
- Bilingual: Fluent in English & French
- High attention to detail & accurate data entry
- Compassionate, patient, and active listener
- Digital fluency & CRM adaptability
- Resilience & adaptability to diverse client needs
- Time management & prioritization
- Conflict resolution & de-escalation
LANGUAGES
French – Fluent
Native or Bilingual
English
Native or Bilingual
Certification
Train the Trainers – AV Consulting, Dec 2022
Timeline
Corporate Trainer & Coach
iQera
01.2023 - 03.2025
B2B Credit Controller (Debt Collection)
iQera
11.2017 - 12.2022
Advanced Diploma - Accounting and Business
London College of Accountancy
Awards
Best Coach 2024 – iQera, Best Performer 2022 (B2B Credit Controller) – iQera
ADDITIONAL INFORMATION
Founding Member & Membership Committee Director, Rotaract Club of St Pierre (RYLA 2018)
Creating Content on social media to help other overcome their glossophobia and build self-confidence.
Best Coach 2024 – iQera Best Performer 2022 (B2B Credit Controller) – iQera
Elected best coach / trainer for the second trimester 2024 due to outstanding performance with one of iQera's top client: Bouygues Telecom. (Compliance with new quality standards >90%)
Similar Profiles
ROGER OSCAR OULHORA TENZOULETROGER OSCAR OULHORA TENZOULET
Technicien Support at iQeraTechnicien Support at iQera
Dorothée Fauvel BoutaudDorothée Fauvel Boutaud
Responsable Business Line SAAS at iQeraResponsable Business Line SAAS at iQera
Joane FrancisqueJoane Francisque
Credit Controller at IqeraCredit Controller at Iqera
Mason BurnsMason Burns
Infantryman at Canadian Armed ForcesInfantryman at Canadian Armed Forces
DELESHIA DIXONDELESHIA DIXON
Cafe Worker at Urban ElementCafe Worker at Urban Element