Alvin Roan Nath JOYEJOB
Ottawa
Summary
Empathetic and bilingual customer service professional with 6+ years of experience engaging audiences, managing inquiries, and delivering client-focused solutions. Known for active listening, data accuracy, and a proactive, solution-oriented mindset. Demonstrated ability to build trust, resolve concerns, and adapt quickly in fast-paced environments. Committed to personal development, teamwork, and contributing to organizational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Trainer & Coach
iQera
01.2023 - 03.2025
- Facilitated strategic communication and performance workshops (2+ monthly) on emotional intelligence, negotiation, and self-confidence.
- Created and revised over 300 internal documents, manuals, and training guides using advanced formatting in Word, PowerPoint, and Excel.
- Reviewed and corrected spelling, grammar, and layout inconsistencies in clientfacing materials, maintaining internal quality standards.
- Co-developed employee engagement campaigns that supported an annual +100% achievement in team collection goals.
- Collaborated on internal communications initiatives, coaching staff on clarity, tone, and respectful dialogue.
- Recognized as Best Coach, 2024 for outstanding leadership and staff performance improvement.
B2B Credit Controller (Debt Collection)
iQera
11.2017 - 12.2022
- Managed a portfolio of corporate accounts by ensuring timely payments and resolving client concerns professionally.
- Provided administrative support including client data updates, documentation of account actions, and coordination with internal teams.
- Responded to high volumes of inquiries via phone and email with professionalism in both English and French.
- Processed payment arrangements, maintained accurate records, and escalated sensitive cases when necessary.
- Contributed to account strategy and recovery campaigns that consistently surpassed team KPIs.
Education
Advanced Diploma - Accounting and Business
London College of Accountancy
01.2017
Skills
- Bilingual: Fluent in English & French
- High attention to detail & accurate data entry
- Compassionate, patient, and active listener
- Digital fluency & CRM adaptability
- Resilience & adaptability to diverse client needs
- Time management & prioritization
- Conflict resolution & de-escalation
LANGUAGES
French – Fluent
Native or Bilingual
English
Native or Bilingual
Certification
Train the Trainers – AV Consulting, Dec 2022
Timeline
Corporate Trainer & Coach
iQera
01.2023 - 03.2025
B2B Credit Controller (Debt Collection)
iQera
11.2017 - 12.2022
Advanced Diploma - Accounting and Business
London College of Accountancy
Awards
Best Coach 2024 – iQera, Best Performer 2022 (B2B Credit Controller) – iQera
ADDITIONAL INFORMATION
Founding Member & Membership Committee Director, Rotaract Club of St Pierre (RYLA 2018)
Creating Content on social media to help other overcome their glossophobia and build self-confidence.
Best Coach 2024 – iQera Best Performer 2022 (B2B Credit Controller) – iQera
Elected best coach / trainer for the second trimester 2024 due to outstanding performance with one of iQera's top client: Bouygues Telecom. (Compliance with new quality standards >90%)
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