Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simiyu Carolyne Nangekhe

Stratford,ON

Summary

A self-starter and a caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.

Overview

8
8
years of professional experience

Work History

VOLUNTEER

STRATFORD MULTICULTURAL ASSOCIATION
2018.07 - 2018.09
  • Provided ongoing language translation support to individuals to support both written and verbal communication in several African Languages such as Swahili, Ganda, Gishu in helping to welcome new immigrants to community
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Maintained clean, neat, and operational facilities to serve program needs.

Volunteer

LIFE SPIN LONDON
2016.01 - 2016.05
  • Provided information and support to the coordinator to support individuals living in low-income conditions
  • Assisted underprivileged clients with connecting to resources
  • Provided information, resources, and support to build life skills
  • Supported clients with clothing, food, and other necessities

VOLUNTEER

INVESTING IN CHILDREN
2015.01
  • Volunteered with not-for profit organization that works with community partners to identify gaps and create unique opportunities for children and families
  • Worked on developing neighborhood-based programs
  • Supported community projects
  • Raised awareness with policy and planning tools focused on literacy, leadership, and nutrition

Quality Inspector

STACKPOLE INTERNATIONAL
2021.01 - Current
  • Improve quality control process - inspect more products with greater accuracy and speed
  • Enhance quality inspection, decrease defects, and minimize waste
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Discarded and rejected products, materials and equipment not conforming with specifications.

Translator and Interpreter

MULTICULTURAL INTELLIGENCE INTERPRETER, MCIS
2019.01 - Current
  • Provide interpretation and Translation services to individuals to support them in communicating with medical professionals.
  • Provided verbal summaries of non-English documents for immediate use.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.

Magazine Publisher

Best Version Media, BVM
2021.01 - 2022.06
  • Build community publication that connects residents and businesses in area
  • The community publications feature local families and highlight neighborhood news, events, and sports
  • Proudly connect thousands of small businesses to residents by providing business owners with highly effective and powerful advertising platform.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Implemented cost-saving measures while maintaining the highest level of product quality.
  • Established clear communication channels among team members to facilitate collaboration on projects with tight deadlines.

ADMINISTRATIVE ASSISTANT

SCHOOLY MITCHELL
2019.01 - 2020.04
  • Provided support to other employees and coordinated business communication
  • Duties included directing phone calls, responding to inquiries, and managing meeting schedules
  • Performed general clerical work for department such as create and maintain recordkeeping systems, schedule appointments, take messages for staff, and facilitate communication with clients.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Agent

VIXCOM CALL CENTRE
2019.01 - 2019.12
  • Supervised and trained new workers as well as communicating with customers to solve complaints and selling company products.
  • Advised customers about new products and assisted customers in determining best sleep apnea product for needs.
  • Obtained client information by answering telephone calls.
  • Informed clients of policies and procedures.
  • Established strong customer relationships, building recommendations and loyalty.
  • Resolved caller issues quickly and thoroughly.
  • Presented feedback to management on customer service trends and improvement areas.
  • Adopted customer feedback in process and system improvement initiatives.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Sexual Violence Assistant Advisor

FANSHAWE COLLEGE
2017.01 - 2018.10
  • Worked as a sexual violence advisory assistant to provide support to the victims of abuse and helped in delivering programming to the college student body
  • Supported hosting events to raise awareness against sexual violence, missing and murdered indigenous women, safe sex , and responsible drinking
  • Provided support and counseling to victims and survivors of sexual violence
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

BACHELOR OF ARTS -

BBA - Sociology & Social Justice

University of Western Ontario
London, ON
2019

Skills

    • Speak 4 languages including English,Swahili, Bukusu,Gishu

    • Sympathetic advocate with advanced knowledge in MS Office, Google Docs etc

    • Experience working and communicating with vulnerable groups

    • Understanding of legislation related to Human Rights Code, AODA and Health and Safety Act

    • Experience working closely with members of Black, Brown and white communities

    • Experience in outreach and engagement with community groups

    • Strong understanding of challenges faced by equity- seeking groups

    • Ability to work effectively alone and as team with range of people from various backgrounds

    • Strong research and communication skills

  • Organized and Efficient
  • Attention to Detail
  • Teamwork and Collaboration
  • Positive Attitude

Languages

English
Full Professional
Swahili
Full Professional

Timeline

Quality Inspector

STACKPOLE INTERNATIONAL
2021.01 - Current

Magazine Publisher

Best Version Media, BVM
2021.01 - 2022.06

Translator and Interpreter

MULTICULTURAL INTELLIGENCE INTERPRETER, MCIS
2019.01 - Current

ADMINISTRATIVE ASSISTANT

SCHOOLY MITCHELL
2019.01 - 2020.04

Agent

VIXCOM CALL CENTRE
2019.01 - 2019.12

VOLUNTEER

STRATFORD MULTICULTURAL ASSOCIATION
2018.07 - 2018.09

Sexual Violence Assistant Advisor

FANSHAWE COLLEGE
2017.01 - 2018.10

Volunteer

LIFE SPIN LONDON
2016.01 - 2016.05

VOLUNTEER

INVESTING IN CHILDREN
2015.01

BACHELOR OF ARTS -

BBA - Sociology & Social Justice

University of Western Ontario

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Simiyu Carolyne Nangekhe