Donatien Manirakiza
Winnipeg,Manitoba
Summary
compassionate social worker, skilled in assessment and developing treatment plans and evaluation, very critical thinker and problem solver. very high empathy and excellent active listening skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer Donation Attendant
Main street project
01.2023 - Current
- Displayed excellent customer service when greeting customers and accepting donations.
- Sorted and performed quality control measures of donated items.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Respectfully communicated with diverse population of volunteers and employees.
- Complied with Main Street Project privacy policies to uphold confidentiality of donors and recipients.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Volunteer Interpreter: Kirundi/ Swahili- French/English
Accueil Francophone
12.2021 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended meetings to provide accurate consecutive translations of conversations between new comers and the community service providers.
Education
Bachelor of Science - Social Work
Université De Saint-Boniface
Winnipeg, MBSkills
- Empathy
- organizational skills
- time management
- conflict resolution
- critical thinking
- interpersonal communication
- active listening
- leadership
- communication
- Volunteer Service
- Ability to speak 5 languages including English, French, Swahili, Kirundi and Kinyarwanda
Certification
- Mental health first aid
- First Aid & CPR/AED level C
Timeline
Volunteer Donation Attendant
Main street project
01.2023 - Current
Volunteer Interpreter: Kirundi/ Swahili- French/English
Accueil Francophone
12.2021 - Current
Bachelor of Science - Social Work
Université De Saint-Boniface
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