Simerpreet Kaur
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Customer Service Associate (Motivator)
GoodLife Fitness
04.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Experience Associate
TD Bank
04.2023 - 04.2023
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Asked customers questions to determine, verify and solve common problems.
- Streamlined communication with clients for improved understanding of their needs and preferences.
Customer Service Representative
Staples
05.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Concentrix
09.2020 - 02.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Reached out to existing bank customers and offered personalized support for different needs.
Server
Dennys Restaurant
06.2018 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
TSC Stores
08.2019 - 01.2020
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma - Business General
Sheridan
03.2019
Skills
- Customer Support
- Customer Complaint Resolution
- POS System Operation
- Refunds and exchanges
- Account Management
- Multi-Line Phone Systems
Timeline
Customer Service Associate (Motivator)
GoodLife Fitness
04.2023 - 12.2023
Customer Experience Associate
TD Bank
04.2023 - 04.2023
Customer Service Representative
Staples
05.2021 - 03.2023
Customer Service Representative
Concentrix
09.2020 - 02.2021
Customer Service Representative
TSC Stores
08.2019 - 01.2020
Server
Dennys Restaurant
06.2018 - 03.2020
Diploma - Business General
Sheridan
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